Changing Order Amount or Non Provisioning Details

Till an order is in New status, it is possible to adjust an order amount or add some so-called non-provisioning items. Non-provisioning items are any services or goods that are sold or provided without participation of service gates configured in Billing, it can even be a hosting service or support, or some custom software, but provided to a customer beside the Billing service gates.

To remove a detail from the order:

Open Operations > Orders.
Select an order and switch to the General tab.
Mark the detail(s) you want to remove by selecting respective checkboxes. The Remove Detail button is activated.
Click Remove Detail.

To add a detail to an order:

Open Operations > Orders.
Select an order and switch to the General tab.
Click Add New Detail. The adding new detail form is displayed.
Fill the form:
- Select the detail type from the Detail Type drop-down list:
  - Discount if you want to decrease the order amount and state this action as a custom discount.
  - Adjustment if you want to change the order amount.
  - Non Provisioning Item if you want to add some service or goods to the order.
  - Refund if you want to refund order items.
- Type the units of measure of the detail you are adding into the Unit of Measure field.
- Optionally type the period of time in the units selected from the field below (Duration Period) the fee is charged into the Duration field. If duration is not applicable to the selected type of the detail, leave the field blank or enter zero.
- Enter the unit of measure for the duration period into the Duration Period field.
- Type price per unit into the Unit Price field.
- If taxes are applicable to the order item, you can assign the tax category. To this effect, click [...] next to the Tax Category field, from the window that opens, select a tax category. If you want to detach a tax category, click [ X ] next to the Tax Category field.
- Type item description into the Description field.
Click Add to confirm addition of a new item.