You can configure the auto-renewal subscription period settings in accordance with your business needs:
- In the service plan General settings.
- In the service plan Subscription Periods settings.
Important: The auto-renewal settings in the Subscription Periods tab override the subscription-level auto-renewal settings in the General tab. For more detail, please see below.
The system applies auto-renewal settings using the following order of priority:
- If the renewal period is NOT configured in the Subscription Period settings of the service plan, the subscription renewal occurs according to the period specified in the service plan's General settings.
- If the renewal period is configured in the Subscription Period settings of the service plan the subscription is based on, the subscription is renewed according to these settings.
Note: After renewing a Charge After Billing Period subscription, the customer will receive a billing order which has two details (per resource and plan) which are split into details before renew and after. Even in case subscription prices are not changed, after renewal the Billing order will still contain two times more details.
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