Configuring subscription for automatic renewal saves a customer from doing it manually (and possible risk of penalties that it may lead to).
To set a subscription auto-renewal:
- Go to Operations > Subscriptions.
- Select a subscription for which you want to turn the option on/off. To do this, click the respective link in the ID or in the Subscription Name column. Properties of the selected subscription appear on the screen.
- Click Edit. The editing subscription dialog window is displayed.
- Select the value of the Auto-Renewal option:
- Disabled. AutoRenewal is turned off for the subscription.
- On Last Statement Day. The subscription will be renewed on its last statement day.
- Before Expiration. The subscription will be renewed several days ahead before its expiration. Set the number of days in the Renew Point (days) field.
- Click Save.
Important: If the auto-renewal is enabled, the corresponding buttons (Turn Off Auto-Renewal / Turn On Auto-Renewal for CCP v1 and Disable Automatic Renewal / Enable Automatic Renewal for UX1 for Customers) are available in a subscription's profile of CCP. That is, this setting influence on a customer's possibility to operate the auto-renewal option by themselves.