Similarly to account, there are three types of hold for a subscription:
- Administrative Hold. Subscription service is stopped, placing new orders or processing incomplete ones is forbidden.
- Credit Hold. Subscription service is stopped, placing new orders or processing incomplete ones is forbidden.
- Credit+Administrative Hold. Combination of statuses.
Note: If an account is put on any type of hold from those described above, all subscriptions that belong to this account are also put on hold. If an account is released from hold, all its subscriptions are released from the respective hold as well. An individual subscription can also be put on hold as described below. If Billing is integrated with Operations, the subscription in Operations gets the Disabled status.
Important: If a customer's subscription is put on any type of hold, and the customer is billed in advance (that is, the subscription is based on the Charge Before Billing Period or Charge Before Subscription Period billing models), the customer will still be billed for overused services on the regular billing day, if such overuse occurs. For more information on the billing models, see Billing Models.
Three types of hold are introduced for a subscription only following an account hold statuses. Account can be put on or released from Administrative Hold only manually. Credit Hold can be set for an account automatically by the Daily Billing Process. Subscriptions are put on hold and released automatically together with the account, no matter how the account was put on hold manually or automatically. Thus, subscriptions are put on or released from the type of hold that has been set for the account.
For example, a subscription was on Administrative Hold, and then its account was put on Credit Hold by the Daily Billing Process. The subscription status automatically became the Credit+Administrative Hold and other account subscriptions are put on Credit Hold. When the account is released from Credit Hold, this subscription stays on Administrative Hold while the other subscriptions of the account receive the Running status.
To put a subscription on hold:
- Go to Operations > Customers; the list of your customers appears on the screen.
- Select a customer whose subscription you want to put on hold. To do this, click on the respective link in the Account ID or in the Account Name column. Properties of the selected customer account appear on the screen.
- Switch to the Subscriptions tab. The list of the customer's subscriptions appears on the screen.
- Select subscription by clicking on the respective link in the ID or Plan column. Properties of the selected subscription appear on the screen.
- Click the button to put a subscription on hold:
- Put On Hold. Put subscription on Administrative Hold.
- Put On Credit Hold. Put subscription on Credit Hold.
Note: You can put on hold only those subscriptions that have the Running service status.
The subscription status becomes hold immediately – Service Status changes to Stopped in several minutes. This means that customer is no longer able to use the subscription services (including licenses) until the subscription is activated.