Setting Auto-Renewal for a Service Plan
To set an auto-renewal period in the General settings of a service plan:
- Go to Products > Service Plans.
- Click the Name of the service plan for which you want to set the renewal period.
- On the General tab, click Edit.
- Enable and set the Auto-Renewal option. To do so, select from the corresponding drop-down list one of the following subscription renewal modes:
- On Last Statement Day if you want the subscription to be automatically renewed on its last statement day. In that case, specify the renewal period in the For the Period field: choose the necessary subscription period from the drop-down list. (Default means the current subscription period.)
- Before Expiration if you want the subscription to be automatically renewed prior to the expiration date. In that case, specify:
- Renew Point (days) – Enter the number of days remaining before the subscription expires.
- For the Period – Select the necessary subscription period from the drop-down list. (Default means the current subscription period.)
- Click Save to apply your settings.
Important: This setting influence on a customer's possibility to to operate the auto-renewal option by themselves. If the auto-renewal is enabled, corresponding buttons are available in a subscription's profile in CCP.