You have EU customers and want to check their Tax Registration IDs / VAT numbers against the online VAT Information Exchange System (VIES) service provided by the European Community taxation department. You can perform this check using the VAT Information Exchange System pug-in. An order placed by a customer with a black-listed Tax Reg ID (or the one missing in VIES) can be marked as fraudulent and will not be provisioned.
To activate this validation, configure the Checking Orders after Placement fraud filter, for that:
- At the home dashboard of the Billing panel, open Fraud Screening [set up].
- Select the Filter for Checking Orders after Placement filter to edit.
- At the Rules tab, add the VAT Information Exchange System rule to the filter.
- Set the fraud filter's thresholds to define when an order should be put to Manual and Fraud statuses.
- Activate the filter.
Now whenever a EU customer places an order, their VATs are validated through VIES. If any of thresholds was reached, you will find the order either under the Manual Action Required or Suspicious/FraudulentOrders tabs in the Billing panel, respectively.
Note: the VIES VAT validation is performed after order placement only, and should be configured in the Checking Orders after Placement filter.