If you use several source Active Directories for syncing them with the CloudBlue Commerce AD, conflicts may occur. A syncing conflict is a situation when different AD objects have the same properties that should be unique. For example, a user's login name or email address.
After a synchronization session is finished, you can view a full list of objects including those that failed to synchronize.
- Go to More Services > Directory Synchronization > Synchronized Objects. The page shows a list of objects that passed the synchronization and the objects that could not be synchronized.
- Use checkboxes to set the conflict resolution policies for individual objects. The following options are available:
- Don't synchronize. The conflicting object will not be synced within the CloudBlue Commerce AD, and the session will be regarded as successful.
- Resume synchronization. The user will have the Running, will re-sync status. During the next synchronization session, all user properties will be re-synced again.
Select the checkboxes against the necessary objects and click the corresponding button to apply individual policies.