Subscriptions of an account contain various services. These services can be assigned to service users of the account. Depending on the Account-Wide Services flag of a subscription, all its services can be either subscription-local or account-wide. The value of the flag of the subscription is inherited from the parent service template.
The subscription-local service of the subscription can be used in the following ways:
- This service can be assigned to a service user that does not have any services.
- This service can be assigned to a service user that has other subscription-local services from the same subscription.
The account-wide service can be used in the following ways:
- This service can be assigned to a service user that does not have any services.
- This service can be assigned to a service user that has other account-wide services from any subscription.
Important: APS2 services ignore the Account-Wide Services flag, and an APS2 service can be assigned from any subscription to any service user.
The following diagrams illustrate the concept of service modes:
There are limitations and special requirements for various services:
Important: Once the Account-Wide Services flag of a subscription is changed from No to Yes, it is impossible to set it to No again.
- Hosted Exchange. An account can have only one account-wide Hosted Exchange service. For example, an account can have one Hosted Exchange subscription where Account Wide Services is set to Yes and several Hosted Exchange subscriptions where Account Wide Services is set to No. But you cannot switch the existing Exchange subscription from subscription-local to account-wide mode if another Exchange or SharePoint subscription with the account-wide option enabled already exists for this account.
- SharePoint. An account can have only one account-wide SharePoint service. For example, an account can have one SharePoint subscription where Account Wide Services is set to Yes and several SharePoint subscriptions where Account Wide Services is set to No. But you cannot switch the existing SharePoint subscription from subscription-local to account-wide mode if another Exchange or SharePoint subscription with the account-wide option enabled already exists for this account.
- Linux Mail. An account can have only one account-wide Linux Mail service. For example, an account can have one Linux Mail subscription where Account Wide Services is set to Yes and several Linux Mail subscriptions where Account Wide Services is set to No.
- Active Directory Synchronization. An account can have only one account-wide Active Directory Synchronization service. For example, an account can have one Active Directory Synchronization subscription where Account Wide Services is set to Yes and several Active Directory Synchronization subscriptions where Account Wide Services is set to No.
- The Subscription OU Name Template system property does not affect the names of AD Organizational Units of subscriptions where the Account-Wide Services flag is set to Yes. To manage such names, see the https://kb.cloudblue.com/120853 KB article.
- There are services that are shipped separately from CloudBlue Commerce. For example: Exchange UM 2013, Hosted BroadWorks, Microsoft Office 365. To find out whether such a service can be provisioned in subscriptions with services in account-wide mode, please see the guides of this service. If this information is absent in the guides, it means that this service can only be provisioned in subscriptions with services in subscription-local mode.
Perform the following actions to make services of a subscription account-wide:
- Go to Operations > Subscriptions.
- Click a subscription's name in the list.
- On the General tab, click Edit.
- Select Yes for the Account-Wide Services option and click Submit to confirm the action.