MX records (mail exchange records) identify mail exchange servers for the domain. These servers are responsible for processing or forwarding mail within the domain.
To add a MX DNS record, perform the following operations:
- Choose All Domains from the Subscription selector at the top of the control panel screen. The list of your domains opens.
- Click on the name of the domain you wish to add DNS record to. The Summary tab of the domain will open.
- Move to the DNS tab. Select the DNS Records sub-tab. A list of all DNS records will appear.
- Click on the Add New DNS Record button to add a new DNS record.
- On the displayed page, select the MX DNS record type and then specify the following DNS record properties:
- In the Mail domain field enter your local domain for which you are creating the MX record. For the main domain, you would simply leave the available field blank.
- From the Preference field select an item to specify a preference number for the mail server. It is possible to select one of the predefined preferences or select a Custom Value; in this case you can enter a custom preference as a integer value within the range 0-65535. A preference number denotes the mail server's priority within the domain. The mail server with the lowest preference number has the highest priority and is the first to receive mail. If mail delivery fails, the mail server with the next lowest preference number is tried.
- In the Mail exchanger field enter the name of the mail server. If you are running a remote mail server named
mail.myhostname.com, then you would simply entermail.myhostname.com. - TTL: (short for Time-To-Live) set how many seconds will elapse before the record is refreshed in the DNS cache. It is expressed in seconds.
- Click on the Finish button to complete the adding of the address DNS record.
Note: You will need to add the appropriate A record and/or CNAME record if applicable for the remote mail server.
Important: If the operation cannot be performed and the error message is shown like "DNS Record data matches some of restriction rules. Creation is prohibited.", it means the your hosting provider restricts you from adding certain "MX" records. To resolve the issue, you should contact your hosting provider.