You can customize any notification message using the CloudBlue Commerce user interface, for example, to match it to the user’s localization or add your personal signature, contact details, or support information when the system event occurs.
A notification message consists of the following main fields:
- Name: the event caption
- Description: the general event overview
- Subject text: the editable notification event name
- Body text: editable notification content including relevant system-generated event data.
The Name and Description fields are used to identify messages in the CloudBlue Commerce user interface, and the Subject and Body fields contain the notification information that is displayed to the user.
- To edit the message information go to System > Settings > Email Templates in the System Notifications group.
- Click the message name you wish to edit. If there is more than one locale installed in the system, the message information will be displayed for all locales in the message information screen. You can change the text for each locale independently.
- Click Edit to enter the message customization page.
-
To change the "Subject text" and "Body text" values, switch the radio buttons to the own localization status, otherwise the default vendor’s event message will be displayed to a user.
A body text can also contain placeholder elements, which are substituted with values during message generation. For example,
"Operations package \{pkg_name\} \{pkg_version\} (id=\{pkg_id\}) was successfully uninstalled from host \{host_name\} (id=\{host_id\})" will turn into a message similar to the following: "CloudBlue Commerce package racer 0.1 (id=246) was successfully uninstalled from host provider.com (id=1)".Note: Every event has a corresponding predefined set of placeholders to be used in the notification text.
- After you finish editing, click Submit. The modified notification message will now be displayed on the message information screen.
Important: If you want to change a vendor's name and email address in the From field, the name must be entered with double quotation marks and the email address must be entered with angle brackets, for example: "${vendor_company_name}" <${vendor_tech_email}>.
Note that a reseller inherits notification templates from the provider. A reseller can customize notification templates according to their needs. These customizations will only affect that reseller.