UX1 Subscription Management 4.x Release Notes

UX1 Subscription Management 4.7.1431 (Released on November 14, 2022)

This release of UX1 Subscription Management fixes the following issue:

  • Customers were shown the incorrect price in the Subscription History of the Subscription Details screen.

UX1 Subscription Management 4.7.1428 (Released on October 27, 2022)

This release of UX1 Subscription Management fixes the following issue:

  • For installations with a large number of service plans, the change wizard takes too long to open.

UX1 Subscription Management 4.7.1423 (Released on September 28, 2022)

This release of UX1 Subscription Management brings the following improvements:

  • UX1 Subscription Management now allows you to switch a subscription from one plan to another, matching products between the source and the target plan and keeping the number of seats per product:

  • You can now preview volume pricing for product groups on the Subscription details screen when you hover over the information icon:

    The following issue was fixed:

    • The Access forbidden message appeared when a user clicked the Change subscription button even though the user had the Manage Customers Subscriptions in UX1 privilege assigned.

UX1 Subscription Management 4.6.1376 (Released on August 11, 2022)

This release of UX1 Subscription Management brings the following improvement:

  • To unify the user experience of managing your customer subscriptions in the Customers navigation menu and reseller's and customer's subscriptions in the Account section, UX1 Subscription Management brings the reworked UI screens to Account that are now aligned with the screens through which customer subscriptions are managed in Customers.

    Warning: This functionality has limitations.

    Go to the Account navigation menu, select Subscriptions and click a subscription link to see the following changes in your user experience:

    • A reworked overview Subscription screen:

    • Reworked subscription management wizards that allow you to perform the following subscription management operations:

      1. Switch a subscription to a new period

      2. Switch a subscription to a new plan

      3. Change a subscription by updating its limits

      4. Renew a subscription

      5. Cancel a subscription

    Note: The updated UI will be switched on automatically after UX1 Subscription Management component is updated to version 4.6.1361.

    The functionality is controlled by the own-subscription-details UI control:

    Important: The transition to the new UI is reversible—to come back to the previous UI experience, change Status of the own-subscription-details UI control to Hidden.

    The new UI can be made available per reseller. If the provider enables it on the L0 Level, resellers can switch it off for their resellers and customers. If the provider turns the new UI off on the L0 level, it will be unavailable for all resellers and customers.

Known Limitations:

  • The overview Subscription screen does not support:

    • Service screens (APS2)

    • The Buy other services from the same vendor button

  • The Change subscription wizard does not support:

    • Resource groups

    • Mutually exclusive resources

    • Resource descriptions

    • Custom wizards like OACI

  • The Confirmation pop-up with the payment method selection at the last step

  • Payments with a credit balance

  • Upgrade To Paid with a separate button

  • The placeholder for external service tiles

  • The placeholder for additional information on the Renew subscription pop-up window

The following issue was resolved in this version:

  • The translation of the Release button on the Confirm Release pop-up window was incorrect in the Spanish locale.

UX1 Subscription Management 4.4.1293 (Released on April 27, 2022)

This release of UX1 Subscription Management brings the following improvement:

  • It is now possible to control the visibility of UI elements in UX1 Subscription Management with the Implicit Access privilege

UX1 Subscription Management 4.4.1252 (Released on April 1, 2022)

This release of UX1 Subscription Management brings the following enhancement:

  • The provider and reseller experience has been improved: validation failure of service activation date is now handled in a more user-friendly way. If validation of service activation date fails, a provider or reseller will see the appropriate order status in UX1 Subscription Management and be prompted with a notification to fix the activation date and resubmit the order.

UX1 Subscription Management 4.3.1218 (Released on December 27, 2021)

The following issues were resolved:

  • Resellers could not open a sales order or a change order from the Subscriptions screen.

  • Orders in the Rating Engine Call status blocked further operations on subscriptions.

UX1 Subscription Management 4.2.1179 (Released on October 15, 2021)

  • Providers and resellers at all levels can now log in under a customer account right from the Subscriptions list. They no longer need to go to the Customers menu.

  • Providers and resellers can revoke from their users the permission to manage subscriptions: put on hold, resume from hold, cancel, change plans, adjust prices, renew, and change auto-renewal settings. To do this, go to Provider Panel or Reseller Panel > Operations > System > Settings > Security > Roles > Reseller Roles > Account Administrator > Privileges tab > Manage Customers' Subscriptions in UX1 > Disabled. Note that users will still be able to view subscription settings in read-only mode.

    This is how it looks with the permission granted.

    And this is how it looks with the permission revoked.

The following issues were resolved:

  • Resellers could not upsize a subscription if a customer account had unpaid orders or invoices.
  • Resellers could not switch a subscription to another plan if the customer used pay-as-you-go services.

UX1 Subscription Management 4.1.1122 (Released on July 30, 2021)

This release of UX1 Subscription Management brings performance improvements and resolves a number of issues:

  • The reseller panel now loads faster. Multiple optimizations were implemented to reduce loading time.
  • While choosing a new service plan to upgrade subscriptions to, resellers could see plans that were not published by their provider.
  • An incorrect error message was displayed on attempt to cancel an order.

  • Resources configured not to be displayed in a store or control panel could be displayed in UX1.

UX1 Subscription Management 4.1.1068 (Released on May 6, 2021)

This release of UX1 Subscription Management brings the following additions and enhancements:

  • Improved integration with CloudBlue Connect:

    • Apps from Connect can inform CloudBlue Commerce users or prompt them to supply additional information by displaying warning messages, service screens, and custom input fields in CloudBlue Commerce.
    • There is a new tab in CloudBlue Commerce that displays information about subscriptions that are pending processing on the Connect side (Subscriptions > Pending tab).

  • Performance was improved and a number of critical issues were resolved.

UX1 Subscription Management 4.0 (Released on February 19, 2021)

This release of UX1 Subscription Management brings the following additions and enhancements:

  • Resellers can filter out service plans by plan options and select the columns to display in subscription details.

  • Resellers can switch to full screen mode for the convenient review of subscription details. The choice of columns to display in full screen mode is saved independently from the preferences set in standard viewing mode.

  • During the upgrade or downgrade of subscriptions (changing the service plan) and upsizing or downsizing subscriptions (changing the amounts of included options), providers and resellers can set custom prices per subscription and per customer. This option is useful when you need to provide a discount to a customer or a reseller.

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