Canceling a Certificate

With the Cancel Certificate feature, you can cancel a pending certificate subscription before a certificate is issued (until it has the provisioned status), and within 30 days after it is issued.

The cancellation process is asynchronous. This means that a certificate at first is submitted for cancellation, and its status becomes canceling in Billing. After the refund process is accomplished and confirmed by the Certificate Authority, the certificate status becomes canceled.

Depending on when you cancel your certificate, do it in one of the following ways:

1. To cancel a certificate purchase when the subscription is pending:
   1. In the control panel, go to Services > Certificates.

   2. Click the name of the certificate that you want to cancel. The View Certificate panel is displayed.

      Note: Ensure that the certificate status signifies that the process of certificate provisioning is not finished (the status must be pending, provisioning and so on).

   3. On the View Certificate panel, click Cancel Certificate.
2. To cancel a certificate purchase when the subscription is provisioned, use the subscription management menu. For more details, see the Canceling Subscriptions section of the Billing Provider's Guide.

Important: The Destroy Service on Cancel option of the service plan associated with the certificate subscription must be enabled. Refer to the Destroying Cancelled Subscriptions section of the Billing Provider's Guide.