How to Switch to Another Service Plan

You can specify a list of allowed upgrades and downgrades for each service plan. This list defines service plans that customers can switch to.

A service plan can have a list of allowed upgrades and downgrades specified. Generally, both upgrade and downgrade procedures are the switching of a subscription's service plan to another. The difference is that when you switch to a more expensive service plan, you are billed for services that were added to the subscription. If you switch to a cheaper plan, you may be refunded an appropriate sum of money.

Upgrading or downgrading causes the following changes in a subscription:

• Resources and their limits

• Billing period

All the other subscription settings and options remain unchanged.

To switch to another service plan, complete the following steps:

1. Log in to the UX1 for Customers.

2. Click the Account link in the navigation pane on the left.

   

3. Click Subscriptions.

   

4. Click the subscription name.

   

5. Click Change.

   

6. Select when changes to the subscription will be applied. You can select from the two options:

   • Immediately after confirmation, or

   • On subscription auto-renewal day.

     Important: A subscription auto-renewal must be enabled for this option.
     

   

   

7. Сlick Switch to this plan.
   

   

8. Click Next.

9. Review your changes and click Place order.
   

   If you selected the Immediately after confirmation option, your order will be processed immediately. If you selected the On subscription auto-renewal day option, your order will be scheduled to be processed on the auto-renewal day.
   

10. Select the payment method that you want to use and click CONFIRM.