A customer account can only be moved if the following conditions are met:
- All customer's subscriptions are based on service plans that have common ancestor (in terms of plan delegation) under both vendors.
- The customer doesn't have incomplete orders.
Account Transfer Limitations
- Reseller accounts cannot be transferred.
- During the transfer, Promotions are not preserved.
- The prices remain the same in subscriptions but can be changed by vendor; new prices will be applied on the next daily billing.
- Moving of a customer account can be rejected by Operations in case the customer is subscribed to a service that is not supported for account transferring.