In cases when a pending domain has been manually completed at the registrar but Billing has not yet received the information, the request can be completed manually.
Open respective domain subscription at the Service Props tab, click the Complete Operation Manually button and make corrections needed.
Consider the following aspects when completing requests manually. When clicking the Complete Operation Manually button:
- No further requests to the registrar will be made. For example, if there is a renewal order in the "Provisioning Failed" status, and the Complete Operation Manually button is clicked, no new requests for domain renewal will be sent to the registrar.
- The operation that failed or is long-running (it can be any type of the order - sales, renewal, cancellation in status "Provisioning Failed", "Long Running Operation", "Provisioning") will be completed on Operations side only;
- In case another service is added for the same domain name, the added service will be destroyed with the comment "Subscription has been terminated due to provisioning another Subscription <#ID> with Domain name <name.tld>".