Generally, depending on the configuration of Terms and Conditions of using the service (regulated by the Acceptance option), a user must accept them:
- Always, on every purchase.
- On first purchase and after every T&C change.
- Only on a first purchase.
- On every purchase and after every T&C change.
If a service was ordered with the aid of a sales person on behalf of a customer, Terms and Conditions configured to be accepted on purchase will not be accepted by the customer at the time of purchase.
To force a customer to accept Terms and Conditions immediately after logging in, complete the following steps:
- In the Operations panel, go to System > Settings > System Properties.
- Click Edit and select the Force customers to accept Terms and Conditions in Business Automation checkbox.
- Click Submit.
Important: Change orders can get stuck in the "Waiting for acceptance of the Terms and Conditions" status in the following scenarios:
- After a platform upgrade, when enabling the default order flow, the related account does not accept the Terms and Conditions.
- After migrating a subscription, when the related service plan is switched, upgraded or downgraded.
To get the change order unstuck, refer to this article.