Configuring Reason Codes

Billing is delivered with a list of pre-configured reason codes. You can use and modify pre-configured reason codes or create new ones.

To create reason code:

1. Open System > Settings > Order Processing > Reason Codes.
2. Click Add New Reason Code. The adding reason code dialog window is displayed.
3. From the Operation Type list select the type of operation the reason code will be related to. The following options are available:
   • Start Service. The reason code can be selected when a stopped subscription is started.
   • Stop Service. The reason code can be selected when a subscription is stopped.
   • Cancel by Customer. The reason code can be selected when a subscription is cancelled by customer.
   • Cancel by Vendor. The reason code can be selected when a subscription is cancelled by vendor (provider).
   • Account Cancellation. The reason code can be selected when an account is cancelled.
   • Destroy Service. The reason code can be selected when a service is destroyed.
   • Automatical Synchronization. The reason can be selected when automated synchronization of a subscription, or a service plan, and so on, is performed.
4. Type reason code description in the Description field.
5. Click Save to finish new reason code creation.