Creating Correction for Order

To create a correction for an order, do the following:

1. In the Billing Control Panel, open Operations > Orders and click the order you want to correct.
2. In the list of order details, tick the details you want to create a correction for, and click Create Correction. The wizard will start. Note that in a billing order you cannot correct details that are related to reseller transactions.
3. Correct the amount for each order detail in the New Extended Price field.
   • If the new price is lower than original, a credit memo will be issued that increases account's balance. Optionally, in the next step, you can opt for making a refund directly to account's payment method – in this case a credit memo is issued and a refund is performed, and the account's balance does not change.
   • If the new price is greater than original, only a change order will be created that should be paid by customer.

   When finished, click Next.

4. Confirm the creation of correction:
   • Provide the reason for a correction (mandatory).
   • Optionally, configure the refund (this option is available if the new price set in the previous step was lower than original). Note that the refund will be issued as a standalone refund ( with no relation to any transaction).
   • Click Finish.