An anti-fraud filter is a set of checking rules applied to orders and various information that accompany orders placement. This information includes a customer contact information, customer credit card data, payment amount and the like. The checks are performed using anti-fraud plug-ins.
Basic steps to configure anti-fraud filters:
- Configure anti-fraud plug-ins. Activate anti-fraud plug-ins you want to use.
- Add fraud rules. Define what anti-fraud plug-ins are used in a rule, which is the result of check, and what will be an action (count fraud points, mark order as fraudulent, etc.) if check result is true.
- Compose fraud rules into filters.
A number of anti-fraud filters can be configured. A filter is created using wizard: Enter general settings > Add order types to be checked > Add rules. An existing filter configuration can be adjusted at any moment. Filters are activated or disabled by one click.
Rules are configured separately from filters. Order types to be checked are assigned per filter. Pre-configured rules are added to a filter. If needed, it is possible to set the order of rules application within a filter.
Threshold values of fraud points are set per filter. A filter is assigned to threshold values of fraud points counted:
- Manual approval. If this value is exceeded, an order processing is suspended and order stays in the waiting for manual approval status.
- Fraud. If this value is exceeded, and order processing is suspended, order is marked as fraud and assigned the Suspended status.
By default, there are two pre-configured anti-fraud filters:
- Filter for Checking Orders after Placement.
- Filter for Checking Orders on Placement from Store.
You can use the default filters or add as many new ones as you need. However, a filter can be only of two types: check orders placed from store and check orders placed from control panel. Types of orders to be checked with a filter are not bound to a type of filter.