After the order passes fraud screening and is paid, it proceeds with provisioning of the ordered services. If these services are provided by integrated system (such as Operations), provisioning is automatic. Upon confirmation from the external system, Billing changes subscription status to Active and service status to Running. If the ordered services are provisioned through a non-integrated system, Billing needs to be “informed” on the results of the provisioning. In other words, manual approval of whether to proceed or stop service provisioning is required.
To manually approve subscription service provisioning:
- Open Operations > Provisioning. The list of manually provisioned items appears on the screen.
- Select desired item by clicking on the respective link in the ItemID or in the ItemDescription column. Properties of the selected item appear on the screen. Displayed dialog window differs depending on the gate of the service.
- Type a brief description of how the provisioning has been carried through into the Comment field.
- Click Mark As Completed or Mark As Failed depending on the result of provisioning.
Note: Provisioning is done by service. If your order has services that require manual provisioning, order number will appear several times in the list; provisioning items (for instance, services) will be different.
In the latter case, the service is marked as provisioning failed. You can cancel the order or resubmit it for provisioning. In the former case, the service is marked as active, the order is completed and an invoice is created. If payment was attached to the order, it is also attached to the invoice.