E-transaction is an online credit/debit card processing transaction – preauthorization, capture, refund and so on. The E-transaction list includes all e-transactions processed by Billing. Each e-transaction contains the payment gateway response and response comment to transaction. This is the main place to look for details when investigating why payment processing has been failed.
To look e-transaction properties:
- Open Operations > E-Transactions. The list of e-transactions appears on the screen.
- Select transaction you want to investigate by clicking on the respective link in the Transaction Number or in the Account ID column. Selected transaction properties appear on the screen.
- Find Comment field. The field contains the payment gateway comment to transaction and describes why payment processing has failed.