This section describes various aspects of managing service subscriptions. The major operations with subscriptions are:
- Synchronizing
- Upgrading and downgrading
- Renewing
- Canceling
- Putting on hold
- Activating.
Some of these operations are manual, others are done automatically. Generally, it is best to configure subscription for automated renewal. Upgrade, downgrade, and cancellation are usually made by customer from user CP. However, there are instances when provider has to do it on behalf of customer. Synchronizing is done by provider in case of service plan changing. Putting subscription on hold may be required due to administrative reasons and is done by provider.
Depending on whether external system is fully integrated or not, subscription resources provisioning is either done automatically or requires manual interference.
If you configure Billing to delay the processing of Change Orders which contain downgrade items, such orders will be processed on the next billing date. For more information see Configuring Delayed Processing of Orders Containing Downgrade Items and Delayed Downgrade Scenarios.