If a payment or credit memo was applied to wrong invoice, the application can be corrected.
To correct a payment application:
- Open Finance > Documents. The list of AR documents available in the system appears on the screen.
- Select an incorrectly applied payment or credit memo by clicking on the respective link in the Document # or Document ID column. Selected document details appear on the screen.
- Proceed to the Applications tab. The list of applications appears on the screen.
- Mark applications to reverse by selecting respective check boxes.
- Click Reverse Application.
Application reversing can also be done under the Application tab of invoice in exactly the same way. After the payment is unapplied, you can apply it again to another invoice or debit memo.
Note: Refund of online payment cannot be unapplied from its payment. However, if refund was manually created as customer credit rather than reversal of e-transaction, such refund can be unapplied from its payment or credit memo.