Setting a Timeout for Long-Running Operations

There are long running Operations service provisioning tasks which have a "rescheduled" status. On the Billing side, the corresponding order is in LRO (Long Running Operation) status during this time.

By default, Billing requests Operations for a service provisioning status for seven days. However, sometimes it is not enough for a service to be provisioned, and an order in Billing can possibly be left in the LRO status after the service is successfully provisioned on the Operations side.

To avoid such a situation, you can increase the timeout of the requesting period.

Note: It is worth setting the timeout value to not more than one month because this puts an additional load on your system.

To do this, complete the following steps:

1. Go to the Billing Application Server.
2. Open the /usr/local/bm/etc/ssm.conf.d/global.conf file.
3. Add the following parameter to the [environment] part of the file:

   PEM_IN_PROGRESS_TIMEOUT = <required timeout in seconds>

4. Save the file.
5. Restart the pba service.