Failed taxation requests to Vertex are logged by the BSS component. To learn how to configure log levels and view logs of CloudBlue Commerce components, see the Logging Guide.
All the information sent to and returned from Vertex excluding sensitive data (connection credentials) is stored in the Billing database. With the default log level, invoice requests and responses are logged fully. The other request types are logged only on debug level.
Error and Exception Handling
When receiving an error from Vertex in response to a taxation call (or not receiving a response at all), that failed transaction is logged by the BSS component. The corresponding order is successfully created with no tax applied if it is placed by a customer or a vendor. If an order or an invoice is generated by the daily billing process (DBP) and the connection to Vertex is lost at that time, such order or invoice is skipped.
When an order is placed via PCP, a warning is displayed in the following cases:
- The error is caused by a mistake in the customer's address: "Taxes have not been applied to the order, since customer's postal address cannot be verified by Vertex. Click here to edit customer's address".
- The error is caused by another problem: "An error occurred while calculating taxes through Vertex. <original error message from Vertex>".