Billing allows canceling the approved online transaction before money is actually received.
To void a credit card payment:
- Open Finance > Documents > Payments. The list of payments available in the system appears on the screen.
- Select a payment by clicking on the respective link in the Document # or Document ID column. Selected payment details appear on the screen.
- Click Void Last E-Transaction.
There can be three outcomes of the voiding:
- The payment capture is not confirmed by the payment gateway. The pending transaction is voided. The payment remains in Hold status and can be resubmitted again.
- The payment capture is confirmed but the payment gateway has not settled the transaction on the banking network. When the payment gateway confirms the voiding, the payment is automatically unapplied from its invoice, a void check document is created and applied to the payment. Both the payment and void check will have status Voided.
- The payment is confirmed and the payment gateway has settled the transaction with banking network. The void request shall always be rejected by the payment gateway. The payment cannot be voided, it can only be refunded.