You can view a list of users temporarily restricted from accessing the CloudBlue Commerce CP after a certain number of login failures at System > Users > Locked Users.
The list shows the following information:
- Username: the login name of the locked user.
- Company: the user company name
- IP address: the IP address from which the login attempts were performed.
- Locked at: the timestamp the user was locked at.
- Unlock on: the timestamp the user will be unlocked on.
Important: If the IP address field reads "Unknown" and the "Unlock on" field reads "According to Active Directory Settings", it means that a user was locked out during log-in attempts directly to an online service, for example OWA. In this case, the lockout policies set in the provider's Active Directory will be applied to the user.
Generally, a locked user is unlocked automatically after the lock-out period is over. Sometimes, it may be necessary to manually unlock a user before the lock-out period ends – for example, when requested by a locked customer.
To unlock a user, perform these steps:
- Go to the System > Users > Locked Users tab.
- Select the name of the user you wish to unlock and click Unlock.
After the user is unlocked, the user's record disappears from the list.