Logging and Auditing for Autotask

The Action Log allows you to track all changes made to the PSA integrations. In the Action Log, you can find the following information:

• Action type

• Date and time

• Status

• User that performed an operation

• Service to which an action is related.

The information to be logged depends on Notifications settings: only about errors and actions required from you, or about all tasks. Set these settings as follows:

1. On the dashboard, click the gear icon and select Settings.

2. Under Notifications, select one of the following options:
   

   • Notify me about errors and when my action is needed
   • Notify me about all created and synchronized tasks.

   

   Note: These notifications are displayed in pop-up messages and Action Log.

To access the Action log, complete the following steps:

1. In your UX1 for Resellers, click Account > Action Log.
   

   

2. Click a log string to drill down to detailed information.