Canceling Subscriptions

Important: This documentation is for the APS-based Azure integration solution. If you are using a Connect-based Azure integration solution, please refer to the Connect documentation.

Azure subscriptions can contain critical data and users must be sure to back them up and then remove them from the Azure Cloud upon the subscription cancellation.

When a subscription is canceled in CloudBlue Commerce, the corresponding Azure subscription is suspended but not deleted. Its resources such as virtual machines, storage accounts, and virtual networks are not deleted from the Azure Cloud. While these resources remain in Azure, they incur usage fees and are reflected in invoices, until they are deleted manually.

To cancel a subscription, go to Provider Panel > Billing > Operations > Subscriptions > subscription name > Cancel Subscription.

When an Azure subscription is canceled, all the involved parties (CloudBlue Commerce accounts that are configured as a Microsoft partner, reseller, or tenant) receive a notification prompting to manually delete resources from the Azure Cloud. If you are a partner or a reseller, we recommend that you contact your customer and advise them to back up their data and delete resources from the Azure Cloud within 24 hours since the subscription cancellation.

Notes:
1. Notifications are sent to the staff members whose email addresses are specified in the billing account information and to the addresses that you specified in Reseller Panel > Azure Partner (NCE) > Notification Admins tab, as described in Managing Notifications and Administrative Permissions (AOBO).
2. If customers do not plan to delete resources by themselves, the reseller or the provider must delete them within 24 hours after the subscription cancellation.
3. Billing orders are issued monthly, even if a subscription is suspended. The last order will be issued one month after the deletion of all resources from Azure.

If you want to remove a subscription from CloudBlue Commerce and Billing without deleting any data from Azure Cloud, go to Reseller Panel > Services > Azure Partner (NCE) > Customers tab. Select the checkbox next to the subscription and click Do not suspend in Azure. After that, go to Billing > Operations > Subscriptions > subscription name > Cancel Subscription.

To delete resources and customers' data from the Azure Cloud, go to Reseller Panel > Azure Partner (NCE) > Disabled Subscriptions tab, and click Clean up resources.