This section describes how to upgrade Office 365 subscriptions from one service plan to another service plan using the Provider or Reseller Control Panel.
Notes:
1. Only recurring licenses support upgrades. See your product catalog to learn about which recurring licenses can be upgraded.
2. To provide a reseller account with the ability to perform upgrades from the Reseller Control Panel, this reseller account must be subscribed to an Office 365 Customer Management service plan. See Creating the 'Office 365 Customer Management' Service Plan for details.
Before upgrading subscriptions, pay attention to the following requirements:
- Each subscription must contain one Office 365 Recurring License resource with a non-zero limit. If a subscription includes additional Office 365 Recurring License and Office 365 Add-on Recurring License resources, their limits must be equal to zero.
- The target service plan must contain one Office 365 Recurring License resource.
If these requirements are not satisfied for any of the subscriptions, the upgrade operation will not be allowed. See this KB article for instructions on how to process such subscriptions.
To upgrade subscriptions of a service plan, perform the following actions:
- Log in to the Provider or Reseller Control Panel.
-
In the Provider Control Panel:
- Go to Services > Applications, select the APS Connectors tab, and click the Office 365 package.
- Select the Instances tab and select the required application instance.
In the Reseller Control Panel:
- Click Customer CP.
- Select the Office 365 tab.
- Select the Service Plans tab.
- Click the name of the service plan you want to upgrade the subscriptions from.
- Select the subscriptions you want to upgrade and click Upgrade Subscriptions.
- Select the target service plan you want to upgrade the subscriptions to and click Finish.
The upgrade operations will be scheduled for the subscriptions. To view the progress of the upgrade operations, use Refresh Statuses.
You can cancel scheduled upgrade operations for subscriptions where Upgrade Status is Pending. To do this, select the required subscriptions and click Cancel Upgrade.
Note: Upgrade operations are performed in parallel for several subscriptions. The maximum number of simultaneous upgrade operations is 10. You can change this number in the MAX_ALLOWED_NB_OF_SIMULTANEOUS_UPGRADES setting of the Settings.config configuration file of the corresponding Office 365 gateway application. Note that after changing the configuration file, the application pool of the Office 365 gateway application must be restarted.