Your customers, or you on behalf of your customers, can cancel the purchases of software subscription or perpetual software licenses through CloudBlue Commerce. This functionality works in the following way:
-
When a Microsoft 365 subscription that includes a software subscription or perpetual software license is canceled, as a result, all cloud orders that belong to this subscription are canceled.
If such a Microsoft 365 subscription is canceled within its refund period (a period of 60 days is used as an example), Billing calculates a full refund and provides the option to pay it to the customer.
For example, if a subscription with orders as in the table below is canceled on 7 April 2020, Billing calculates a full refund of $1500.00 and provides the option to pay it to the customer.
Amount Order type Sum Order date Full refund period ends in Billing Full refund period ends in Microsoft 1 unit sales order 1 x $500.00 1 April 2020 30 May 2020 30 May 2020 2 units upgrade order 2 x $500.00 5 April 2020 30 May 2020 3 June 2020 If such a Microsoft 365 subscription is canceled after its refund period (a period of 60 days is used as an example), you must manually calculate and pay the refund to the customer.
For example, if a subscription with orders as in the table below is canceled on 1 July 2020, you must pay the customer a refund of $1500.00 for the 3 license units bought on 5 May 2020.
Amount Order type Sum Order date Full refund period ends in Billing Full refund period ends in Microsoft 1 unit sales order 1 x $500.00 1 May 2020 29 June 2020 29 June 2020 2 units upgrade order 2 x $500.00 2 May 2020 29 June 2020 30 June 2020 3 units upgrade order 3 x $500.00 5 May 2020 29 June 2020 3 July 2020 -
When a downgrade order of a Microsoft 365 subscription with a software subscription or perpetual software license is processed, the application tries to find and cancel a cloud order that contains the same number of units as in the downgrade order. If no suitable cloud order is found, the processing of the downgrade order fails.
After this downgrade order is processed, the payments for the license units specified in the order are not returned automatically. You must manually calculate and pay them to the customer based on the date the license units were bought.
For example, for a subscription with orders as in the table below, it is possible to place two downgrade orders where the amount of license units in the subscription is decreased by 1 and 2, 1 and 3, or 2 and 3 (the remaining cloud order cannot be used because of a non-zero value of Min. Amount in the resource rate).
Amount Order type Sum Order date Full refund period ends in Microsoft 1 unit sales order 1 x $500.00 1 May 2020 29 June 2020 2 units upgrade order 2 x $500.00 2 May 2020 30 June 2020 3 units upgrade order 3 x $500.00 5 May 2020 3 July 2020
Notes:
1. To learn more about the processing of refunds, please refer to the Billing Provider's Guide.
2. The actual duration of the refund period is specified in your Microsoft Partner Agreement (MPA).