This section describes how to migrate your customers from your Direct CSP Provider account to an Indirect CSP Reseller account connected with an Indirect CSP Provider account of Ingram Micro.
There are two methods to perform this migration:
- Migration Method No. 1:
- Your existing Microsoft 365 application instance is reconfigured.
- Existing Microsoft 365 subscriptions are not changed in CloudBlue Commerce, which allows you to keep the existing configuration of resources and service plans.
- Existing cloud subscriptions, which have reseller relationships with your Direct CSP Provider account, are suspended. New cloud subscriptions, which obtain reseller relationships with the Indirect CSP Provider account of Ingram Micro, are created.
- Migration Method No. 2:
- A new Microsoft 365 application instance with its own application endpoint, database, resources, and service plans is created.
- Existing Microsoft 365 subscriptions, which are based on service plans of your existing Microsoft 365 application instance, are removed. New Microsoft 365 subscriptions are created based on service plans of the new Microsoft 365 application instance. This allows you to switch from one configuration of resources and service plans to another.
- The Microsoft accounts of your customers are re-registered in CloudBlue Commerce.
- Existing cloud subscriptions, which have reseller relationships with your Direct CSP Provider account, are suspended. New cloud subscriptions, which obtain reseller relationships with the Indirect CSP Provider account of Ingram Micro, are created.