Configuring Offers for Resellers

The Microsoft Cloud Solution Provider program provides the following means of selling Office 365 services:

  • Direct CSP Providers sell services to end-users directly. Direct CSP Providers have access to the Partner Center API, which enables them to automate provisioning and billing tasks.
  • Indirect CSP Providers sell services to end-users through Indirect CSP Resellers only. Indirect CSP Resellers sell services to end-users directly. Indirect CSP Providers have access to the Partner Center API, which enables them to automate provisioning and billing tasks. An Indirect CSP Reseller can have the Authorized Subscription Advisor status in Microsoft, which enables the Indirect CSP Reseller to receive additional bonuses from selling services.

Odin Automation supports the following business scenarios:

  • A Direct CSP Provider provides Office 365 services by using either the provider account or a reseller account. End-users are registered as client accounts under the account of the Direct CSP Provider.

  • An Indirect CSP Provider provides Office 365 services by using either the provider account or a reseller account.

    • An Indirect CSP Reseller provides Office 365 services by using a reseller account. The reseller account is registered under the account of the Indirect CSP Provider. End-users are registered as client accounts under the reseller account of the Indirect CSP Reseller.

      If the Indirect CSP Reseller has the Authorized Subscription Advisor status, Odin Automation can pass the MPN ID of the Indirect CSP Reseller to Microsoft when Office 365 subscriptions are created.

    • An Indirect CSP Reseller having the Authorized Subscription Advisor status provides Office 365 services by using middleware integrated with Odin Automation, but at the same time the Indirect CSP Reseller does not have an account in Odin Automation. End-users of the Indirect CSP Reseller are registered as client accounts under the account of the Indirect CSP Provider.

      Odin Automation can pass the MPN ID of the Indirect CSP Reseller to Microsoft when Office 365 subscriptions are created.

Use the instructions provided below to configure Odin Automation for the business scenario you need.

Important: The Customer Control Panel of reseller accounts is not intended for using Office 365 services. It is solely intended for performing customer management operations, such as upgrading customer subscriptions and viewing reconciliation reports. If a reseller needs Office 365 services with the ability to manage them through the Customer Control Panel, the reseller must create a separate customer account and subscribe it to necessary Office 365 service plans.

A Direct CSP Provider or an Indirect CSP Provider Uses a Provider Account in Odin Automation

This business scenario is a base business scenario of the guide. See the The Cloud Solution Provider Scenario section for details.

A Direct CSP Provider or an Indirect CSP Provider Uses a Reseller Account in Odin Automation

This business scenario is a variation of the 'Direct CSP Provider / Indirect CSP Provider Uses Provider Account in Odin Automation' business scenario. You must use the same configuration instructions as described in the The Cloud Solution Provider Scenario section with a few exceptions:

  • If you already have an installed Office 365 application endpoint, you do not need to deploy a new one.

  • A separate instance of the Office 365 application must be created for the Direct CSP Provider / Indirect CSP Provider. Note that the Microsoft ID of the Direct CSP Provider / Indirect CSP Provider must be specified in the Reseller tenant ID setting of the instance.

  • Separate add-on types, license types, Office 365 resource types, Office 365 service templates, and Office 365 service plans must be created for the Direct CSP Provider / Indirect CSP Provider. We recommend that you use a prefix in the names.

Perform the following additional steps to complete configuring the reseller account of the Direct CSP Provider / Indirect CSP Provider:

  1. Delegate the Office 365 service plans of the Direct CSP Provider / Indirect CSP Provider from the provider account to the reseller account of the Direct CSP Provider / Indirect CSP Provider. To do this, follow these steps:

    1. Log in to Odin Automation using the credentials of the provider account.
    2. Go to Products > Service Plans.
    3. Select the Service Templates tab.
    4. Click on the reseller service template (Service Name is Resellers Management) of the reseller account of the Direct CSP Provider / Indirect CSP Provider.
    5. Select the Delegated Plans tab.
    6. Add the Office 365 service plans of the Direct CSP Provider / Indirect CSP Provider to the list of delegated service plans.
  2. Configure the online store under the reseller account of the Direct CSP Provider / Indirect CSP Provider. See the Configuring Your Online Store section for details.
  3. Configure the Office 365 subdomain form under the reseller account of the Direct CSP Provider / Indirect CSP Provider. See the Configuring the Office 365 Subdomain Form for OA Billing section for details.

An Indirect CSP Reseller Uses a Reseller Account in Odin Automation

Perform the following actions to configure a reseller account for an Indirect CSP Reseller:

  1. Delegate the Office 365 service plans from the account of the required Indirect CSP Provider to the reseller account of the Indirect CSP Reseller:

    1. Log in to Odin Automation using the credentials of the account of the Indirect CSP Provider.
    2. Go to Products > Service Plans.
    3. Select the Service Templates tab.
    4. Click on the reseller service template (Service Name is Resellers Management) of the reseller account of the Indirect CSP Reseller.
    5. Select the Delegated Plans tab.
    6. Add the Office 365 service plans of the Indirect CSP Provider to the list of delegated service plans.
  2. Configure the online store under the reseller account of the Indirect CSP Reseller. See the Configuring Your Online Store section for details.
  3. Configure the Office 365 subdomain form under the reseller account of the Indirect CSP Reseller. See the Configuring the Office 365 Subdomain Form for OA Billing section for details.

If the Indirect CSP Reseller has the Authorized Subscription Advisor status, Odin Automation can pass the MPN ID of the Indirect CSP Reseller to Microsoft. To enable this, perform the following actions:

  1. Log in to Odin Automation using the credentials of the provider account.

  2. Create the MPN_ID attribute in OA Billing:

    1. Go to System > Settings and click Attributes in the Operations group.
    2. Click Add New Attribute.

    3. Specify the following parameters:

      • ID: Use the MPN_ID value.
      • Owner: Use the 1 value (the owner is the provider account).
      • Name: Use the MPN_ID value.
      • Value Type: Use the Integer value.
      • Status: Use the Optional value.
      • Applicable to: Use the Accounts value.
      • Active: Use the Yes value (the checkbox is selected).

      Leave the default values for other parameters.

    4. Click Save.

  3. Specify the MPN_ID attribute for the reseller account of the Indirect CSP Reseller:

    1. Go to Operations > Resellers.
    2. Select the reseller account of the Indirect CSP Reseller.
    3. Select the Additional Information tab and click Edit.
    4. Specify the corresponding value of the MPN_ID attribute and click Save.

An Indirect CSP Reseller Does Not Have an Account in Odin Automation. The Indirect CSP Reseller is an Authorized Subscription Advisor.

Odin Automation can pass the MPN ID of such an Indirect CSP Reseller to Microsoft if the MPN ID is specified in the MPN_ID attribute of client accounts. There are two options to enable this:

The Indirect CSP Provider of the Indirect CSP Reseller uses the provider account. In this case, you must perform the following actions:

  1. Log in to Odin Automation using the credentials of the provider account.

  2. Create the MPN_ID attribute in OA Billing:

    1. Go to System > Settings and click Attributes in the Operations group.
    2. Click Add New Attribute.

    3. Specify the following parameters:

      • ID: Use the MPN_ID value.
      • Owner: Use the 1 value (the owner is the provider account).
      • Name: Use the MPN_ID value.
      • Value Type: Use the Integer value.
      • Status: Use the Optional value.
      • Applicable to: Use the Accounts value.
      • Active: Use the Yes value (the checkbox is selected).

      Leave the default values for other parameters.

    4. Click Save.

The Indirect CSP Provider of the Indirect CSP Reseller uses a reseller account. In this case, you must perform the following actions:

  1. Log in to Odin Automation using the credentials of the provider account.

  2. Create the MPN_ID attribute in OA Billing:

    1. Go to System > Settings and click Attributes in the Operations group.
    2. Click Add New Attribute.

    3. Specify the following parameters:

      • ID: Use the MPN_ID value.
      • Owner: Use the 1 value (the owner is the provider account).
      • Name: Use the MPN_ID value.
      • Value Type: Use the Integer value.
      • Status: Use the Optional value.
      • Applicable to: Use the Accounts value.
      • Active: Use the Yes value (the checkbox is selected).

      Leave the default values for other parameters.

    4. Click Save.

  3. Set the MPN_ID attribute of the reseller account of the Indirect CSP Provider to -1:

    1. Go to Operations > Resellers.
    2. Select the reseller account of the Indirect CSP Provider.
    3. Select the Additional Information tab and click Edit.
    4. Specify the corresponding value of the MPN_ID attribute and click Save.

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