Canceling An Account

AWS does not support account off-boarding or cancellation via API. Therefore, when a request to cancel an AWS Standalone account is submitted through Connect, an email is automatically sent to the provider outlining the available options for canceling the account on the AWS side:

• Account closure: The provider can manually close the account. Once closed, the account status will change to Suspended on the AWS side.

• Account Transfer-out: The provider can transfer the account to another distributor. This is done by deleting the OrganizationAccountAccessRole, which contains the trusted entity for the current distributor account.

  Important: If this role is not deleted, the connector will not detect that the account has been migrated. As a result, the cancellation request will remain in a Pending state, and usage will continue to be billed to the customer.

Once the provider has either closed or transferred the account on the AWS side, they must click the link provided in the email to confirm that the account has been canceled. The connector will then verify the account status on AWS. If the account is no longer available, the connector will wait for a configurable number of days before approving the cancellation request in Connect.

Note: Providers will be able to configure cancellation emails in different languages by using product and marketplace configuration parameters. You can find additional information in the Distributor's Configuration Guide.