Canceling An Account

Account off-boarding or cancellation is not supported by AWS via API. For this reason, when a request to cancel an AWS Standalone account is received in Connect, an email message is sent to the provider informing about the options available to cancel the account on the AWS side:

• Account closure: You can manually close the account, so the account status will switch to Suspended on the AWS side.

• Account Transfer-out: You can move the account to another distributor. This can be done by deleting the role OrganizationAccountAccessRole, which has the trusted entity for the distributor account. If this role is not deleted, the connector will not know that the account was migrated to another distributor, so the cancel request will remain stuck in the pending status and the usage will continue to be billed for that customer.

Once the provider has closed or transferred the account on the AWS side, the provider must click the link available in the email to mark the account as already canceled. Then, the connector checks if the account was canceled on the AWS side. When the account is no longer available, the connector will wait until a configurable number of days has passed before approving the cancellation request in Connect.

Note: Providers will be able to configure cancellation emails in different languages by using product and marketplace configuration parameters. You can find additional information in the Distributor's Configuration Guide.