Adobe Connect 12.4.1 Release Notes

Introduction

This document describes the fixed issues in Adobe Connect v12.4.1:

New Features and Enhancements

CBPFR-2493. Adobe customers on the 3-Year Commit (3YC) program now get the right management options for each subscription. Previously, a customer who had committed only for licences could not turn off auto-renewal on a consumables subscription, because the setting was forced on as if they had also committed for consumables. Those subscriptions now offer the same options as standard one-year subscriptions. The discount level shown in the Adobe Reseller Console now also reflects the relevant commitment program. In addition, the purchase and change wizard no longer shows a misleading error message at the "Setup your purchase" step when "Apply for 3 Years Commit" is enabled.
CBPFR-2459. Adobe customers can now join the 3-Year Commit program without placing an order, and without waiting for a current order to complete. Providers, resellers and end customers can start, update or view a customer's 3YC agreement directly from the Adobe subscription view. Customers can still enrol in 3YC while ordering Adobe products, as before.
CBPFR-2951. Adobe now checks new reseller accounts, customer accounts and deployments against government restricted party lists when they are created, and has added two account statuses for this: Screening (1023) and Compliance Block (1022). The Adobe VIP Marketplace integration now recognises both. Accounts under review are clearly identified, and orders, 3YC enrolment and other actions that need an active account stay unavailable until screening is finished. Existing Active and Inactive accounts are not affected.
CAD-2638. The Adobe connector now runs on an updated Python 3.12 runtime, as part of an ongoing platform upgrade that keeps the connector up to date and supported.

Fixed Issues

CAD-2672. Fixed an issue where a purchase request could be marked as Failed after a gateway timeout, even though Adobe had actually placed the order. This left the request status out of step with the customer's real Adobe subscription.
CAD-2673. Fixed an issue where importing an existing Adobe subscription into a customer account failed with the error "Items in asset are not the same as in subscriptions for customer", even though the customer had active subscriptions in Adobe.
CAD-2674. Fixed an issue where customers on the 3-Year Commit program got the error "Renewal Code not applicable for 3yc committed quantity (code: 5129)" when trying to buy or upgrade to a high-volume discount level, such as moving from a 100-licence to a 250-licence tier.
CAD-2675. When a return request for consumables that had already been used was rejected, the failure reason showed an unrelated 3YC minimum-commitment message. The failure reason and conversation now give the actual reason the return was rejected.
CAD-2689. Fixed an issue where an Adobe renewal with no quantity to renew, such as an inactive subscription with auto-renewal off, was approved but left the renewal order in Commerce stuck with a "Provisioning parameters validation failed" (BILLING_RNEXP_002) error.
CAD-2690. Fixed an issue where Adobe renewal requests could stay Pending indefinitely, even though Adobe had already created the matching renewal orders. This happened when processing was delayed for more than seven days. These requests now either complete when the renewal matches, or return a clear error that needs attention, instead of waiting with no way forward.
CAD-2691. Fixed an issue where Adobe renewal requests stayed Pending and kept retrying every few minutes whenever Adobe answered with an "Invalid Customer" (1116) error, for example after the customer account was transferred to another reseller. These requests no longer keep retrying with no end.
CAD-2692. Fixed an issue where customers could not add a product with an inactive Adobe subscription to their upcoming renewal. The subscription could not be edited, and the product could not be added with the "Add Product for Renewal" option.