Adobe VIP Marketplace API Reason Status Codes

The Adobe API returns reason status codes to Control Panel Vendors (CPVs) and Direct Billed Provider Partners, which Support or Operations teams may encounter in event logging. Reason status codes may communicate a successful outcome or an error condition. In the following table, you can find the reason status codes returned by Adobe.

Type	Code	Reasons and Suggested Actions
Success	1000	The reseller or customer account is active, the order is complete or the subscription transfer is active.
Success	1008	The order is canceled.
Pending	1002	The reseller or customer account is pending, the order is open or the subscription transfer is pending.
Pending	1023	Adobe is reviewing the new or existing account against compliance lists. The account is not blocked, but orders will wait and retry automatically until the account becomes Active. No partner action is required.
Error	1010	The reseller or customer account is inactive because the address is invalid.
Error	1004	Note: This is a catch-all code for the following scope of reasons. If Adobe has a more granular code that better describes the situation, it may be offered instead. The reseller or customer account is inactive, the order failed or the subscription transfer has failed.
Error	2129 INELIGIBLE_SWITCH	The order includes Connect items (“Adobe Products” / SKUs) that are incompatible with each other or with a product that the Adobe customer already has. Try removing the incompatible line item and placing the order again.
Error	2129 INELIGIBLE_ADD_ON	The Adobe customer is attempting to place an order for an add-on Connect item (“Adobe Product” / SKU) without a dependent base Connect item. Try placing the order again after adding a dependent base Connect item into the shopping cart.
Error	2129 INELIGIBLE_CONSUMED	Applicable only to Adobe return order requests, the Adobe customer is attempting to return a Consumable product that has already been consumed. There is no self-serve recovery for this condition as it is a violation of Adobe business policy.
Error	1022	The account is blocked by Adobe following a compliance check and cannot place orders.
Error	1014	A customer with the same company name and admin already exists. Purchases will ignore this and create a new customer, or go to inquiring status for the partner to update details.
Error	1020	The distributor account is inactive. Orders will fail with an explicit message.
Error	1024	he customer account is inactive. Orders will fail with an explicit message.