Adobe VIP Marketplace API Reason Status Codes

The Adobe API returns reason status codes to Control Panel Vendors (CPVs) and Direct Billed Provider Partners, which Support or Operations teams may encounter in event logging. Reason status codes may communicate a successful outcome or an error condition. In the following table you can find the reason status codes returned by Adobe.

Type Code Reasons and Suggested Actions

Success

1000

The reseller or customer account is active, the order is complete or the subscription transfer is active.

Success

1008

The order is canceled.

Pending

1002

The reseller or customer account is pending, the order is open or the subscription transfer is pending.

Error

1010

The reseller or customer account is inactive because the address is invalid.

Error

1004

Note: This is a catch-all code for the following scope of reasons. If Adobe has a more granular code that better describes the situation, it may be offered instead.

The reseller or customer account is inactive, the order failed or the subscription transfer has failed.

Error

2129 INELIGIBLE_SWITCH

The order includes Connect items (“Adobe Products” / SKUs) that are incompatible with each other or with a product that the Adobe customer already has.

Try removing the incompatible line item and placing the order again.

Error

2129 INELIGIBLE_ADD_ON

The Adobe customer is attempting to place an order for an add-on Connect item (“Adobe Product” / SKU) without a dependent base Connect item.

Try placing the order again after adding a dependent base Connect item into the shopping cart.

Error

2129 INELIGIBLE_CONSUMED

Applicable only to Adobe return order requests, the Adobe customer is attempting to return a Consumable product that has already been consumed.

There is no self-serve recovery for this condition as it is a violation of Adobe business policy.

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