Obtaining Information on your Customers' Orders, Subscriptions and Renewals

As a reseller, you can obtain detailed information about your customers' subscriptions in the Adobe Resellers Console. To open the Adobe Resellers Console, complete the following steps:

Go to the UX1 control panel for resellers.
Click My Partnerships and then click Manage next to Adobe.
Click Adobe Customer Management.

In the console, you will see a list of your customers' subscriptions including the following information:

Customer: Customer name and email.
Adobe Customer ID
Renewal date: Renewal date of the subscription.
Auto-renewal status: It indicates if auto-renewal is enabled or disabled.
Status: Status of the subscription (draft or active).
Volume pricing level: Volume pricing level of the subscription.
3 years commitment: It specifies if 3-year commitment is turned on for the subscription.
Licenses: Total number of licenses in the subscription.
Pending: Number of pending orders.
Current quantity

Using the available filters

You can filter the list to see all the subscriptions of a specific customer by typing the customer's name or the Adobe customer ID in the corresponding search fields. Additionally, you can also filter the list to see the subscriptions with a specific volume pricing level, pending orders, 3-year commitment, and subscriptions in inactive status.

Notes:
- You can combine the Customer Name filter with one of the following filters: Volume Pricing Level, Pending orders, Status Inactive or 3-year commitment.
- The following filters cannot be used in conjunction with each other: Adobe Customer ID, Volume Pricing Level, Pending orders, status inactive, and 3-year commitment.

How to see more details

Clicking on one of the rows will allow you to see the customer details, a detailed subscription summary and the order summary.

Exporting the list of subscriptions

You can export the full list of subscriptions in Excel format by clicking the Export button.