Obtaining Information on your Customers' Orders, Subscriptions and Renewals

As a reseller, you can obtain detailed information about your customers' subscriptions in the Adobe Resellers Console. To open the Adobe Resellers Console, complete the following steps:

Go to the UX1 control panel for resellers.
Click My Partnerships and then click Manage next to Adobe.
Click Adobe Customer Management.

In the console, you will see a list of your customers' subscriptions including the following information:

Customer: Customer name and email.
Adobe Customer ID
Renewal date: Renewal date of the subscription.
Auto-renewal status: It indicates if auto-renewal is enabled or disabled.
Status: Status of the subscription (draft or active).
Volume pricing level: Volume pricing level of the subscription.
3 years commitment: It specifies if 3-year commitment is turned on for the subscription.
Licenses: Total number of licenses in the subscription.
Pending: Number of pending orders.
Consumables: Number of consumable products

Using the available filters

You can filter the list to see all the subscriptions of a specific customer by typing the customer's name or the Adobe customer ID in the corresponding search fields. Additionally, you can also filter the list to see the subscriptions with a specific volume pricing level, pending orders, 3-year commitment, and subscriptions in inactive status.

Notes:
- You can combine the Customer Name filter with one of the following filters: Volume Pricing Level, Pending orders, Status Inactive or 3-year commitment.
- The following filters cannot be used in conjunction with each other: Adobe Customer ID, Volume Pricing Level, Pending orders, status inactive, and 3-year commitment.

How to see more details

Clicking on one of the rows will allow you to see the customer details, a detailed subscription summary and the order summary, including the following details:

Subscription Summary

Provides an overview of the customer's subscription, including:

Subscription ID
Offer ID
Product description
Item type: Type of item (e.g., license or consumable)
Subscription date: Start date of the subscription.
Pending: Number of orders still pending.
Current quantity
Used quantity
Renewal quantity
Auto-renewal: Indicates whether auto-renewal is On or Off
Status: Shows whether the subscription is Active, Inactive, Pending or Canceled.

Order Summary

Displays key details about the customer's orders:

Order ID
Type: Indicates the order type: New, Renewal, Transfer or Return.
Order date
Status: Shows whether the subscription is Active, Inactive, Pending or Canceled.
Total licenses
Pending licenses: Licenses that are still in a pending state.
Total consumables
Pending consumables: Consumables that are still in a pending state.

If you expand an order, you’ll see additional details including:

Associated offers
Product description
Quantity
Subscription ID
Status

Exporting the Customer Details along with Subscriptions and Orders

You can export customer details, including the full list of subscriptions and orders, in Excel format by clicking the Export button. If an order contains multiple items, each item will appear in a separate row in the Excel spreadsheet.