Placing a Late Renewal Order

When an Adobe VIP Marketplace subscription reaches its Anniversary Date with auto-renew disabled, the subscription enters a temporary grace period. This guide explains how to manually reactivate these subscriptions within the allowed window.

How the Grace Period Works

Upon expiration, Adobe updates the subscription as follows:

• Status: Set to Inactive (1004).

• Access: End-customers retain access to Adobe services for a limited time.

• Action: A manual renewal order is permitted via the UX1 control panel, CloudBlue Classic Panel, and CloudBlue Connect (for Connect-only distributors).

Important: By default, CloudBlue allows a 13-day period for late renewals (configurable via the PPR Service Terms). Once this period or Adobe’s internal grace window expires, the subscription is permanently decommissioned and cannot be recovered.

Eligibility and Business Rules

A late renewal will only succeed if all the following conditions are met:

• Status: The subscription is currently Inactive (Status 1004).

• Permissions: Adobe’s Allowed Actions include MANUAL_RENEWAL.

• History: No prior renewal order has been processed for the current term.

• Configuration: Auto-renew was set to False at the time of the anniversary date.

• Failure to meet these rules: The renewal will be rejected, and the customer must place a New Purchase (starting a new term) to restore service.

Implementation Options

Option 1: CloudBlue Commerce UX1 Control Panel

Resellers and End Customers can manually initiate a late renewal directly from the UX1 control panel during the allowed late-renewal window. The Renew button will be available in the UX1 control panel for subscriptions in the Graced or Expired status, even if the global manual renewal feature flag (FEA_EnableManualSubscriptionRenew) is turned off in CloudBlue Commerce (see Manual Renewal for additional information).

Note: This feature has been introduced in BSS 21.27

Steps to place a Late Renewal order:

1. Navigate to the UX1 control panel and click Subscriptions.

2. Locate the expired Adobe VIP Marketplace subscription (Status will show Graced or Expired).

3. Click Renew.

4. Complete the renewal wizard to submit the late renewal order.

Notes:

- The button will only appear in late-renewal states (SS_GRACE and SS_EXPIRED) and is explicitly excluded from administrative holds (SS_ADMHOLD, SS_CREDITHOLD), sleeping states (SS_SLEEPING), or fully terminated states.

- If a vendor product or local platform configuration sets both the Grace Period and Hold Period to 0 days, an expired subscription will transition from Active to Terminated instantly. In this scenario, no late-renewal window occurs, and the Renew button will not appear in UX1.

Notes and Limitations

• This feature only applies to Adobe VIP Marketplace subscriptions.

• Late Renewals are constrained by Adobe’s own grace window and rules. Once Adobe decommissions the subscription, renewal is no longer possible.

• If auto‑renew is on and the subscription is already active (1000), the renewed CloudBlue subscription will not generate an additional Adobe renewal order.

Option 2: CloudBlue Commerce (Classic Panel)

1. Navigate to Billing > Subscriptions.

2. Locate the expired Adobe VIP Marketplace subscription (Status: Hold/Expired).

3. Open the General tab and click Renew Subscription.

   

4. Choose the period and click Next.

   

5. Review the order details and click Place Order.

   

6. The connector validates eligibility. Upon success, the subscription is re-enabled in both Adobe and CloudBlue.

   

Required PPR Configuration

To support this, ensure your Product Program Resource (PPR) file contains Service Terms with these settings:

Setting	Value
Grace Period	0 days
Hold Period	13 days
Destroy Service after Hold Period	Checked
Trial Grace Period	0 days
Trial Hold Period	0 days
Trial Destroy Service after Hold Period	Checked

Important: Ensure that the Service Terms 0/13 are created and configured on the platform in accordance with the PPR settings.

Option 3: CloudBlue Connect (for Connect-only Distributors)

You can place a late renewal order from the Connect Distributor Portal, by completing these steps:

1. Go to the Subscriptions module in the Connect Distributor Portal and use the available filters to find the subscription.

2. Click the asset ID, expand the Actions menu and click Renew.

   

3. Follow the wizard steps and click Create Renew Request.

4. The connector will automatically approve the request if the status is 1004 and MANUAL_RENEWAL is available.