Placing a Late Renewal Order

When an Adobe VIP Marketplace subscription reaches its Anniversary Date with auto-renew disabled, the subscription enters a temporary grace period. This guide explains how to manually reactivate these subscriptions within the allowed window.

How the Grace Period Works

Upon expiration, Adobe updates the subscription as follows:

• Status: Set to Inactive (1004).

• Access: End-customers retain access to Adobe services for a limited time.

• Action: A manual renewal order is permitted via the CloudBlue Classic Panel or through CloudBlue Connect (for Connect-only distributors).

Important: By default, CloudBlue allows a 13-day period for late renewals (configurable via the PPR Service Terms). Once this period or Adobe’s internal grace window expires, the subscription is permanently decommissioned and cannot be recovered.

Eligibility & Business Rules

A late renewal will only succeed if all the following conditions are met:

• Status: The subscription is currently Inactive (Status 1004).

• Permissions: Adobe’s Allowed Actions include MANUAL_RENEWAL.

• History: No prior renewal order has been processed for the current term.

• Configuration: Auto-renew was set to False at the time of the anniversary date.

• Failure to meet these rules: The renewal will be rejected, and the customer must place a New Purchase (starting a new term) to restore service.

Implementation Options

Option 1: CloudBlue Commerce (Classic Panel)

1. Navigate to Billing > Subscriptions.

2. Locate the expired Adobe VIP Marketplace subscription (Status: Hold/Expired).

3. Open the General tab and click Renew Subscription.

   

4. Choose the period and click Next.

   

5. Review the order details and click Place Order.

   

6. The connector validates eligibility. Upon success, the subscription is re-enabled in both Adobe and CloudBlue.

   

Required PPR Configuration

To support this, ensure your Product Program Resource (PPR) file contains Service Terms with these settings:

Setting	Value
Grace Period	0 days
Hold Period	13 days
Destroy Service after Hold Period	Checked
Trial Grace Period	0 days
Trial Hold Period	0 days
Trial Destroy Service after Hold Period	Checked

Important: Ensure that the Service Terms 0/13 are created and configured on the platform in accordance with the PPR settings.

Option 2: CloudBlue Connect (for Connect-only Distributors)

You can place a late renewal order from the Connect Distributor Portal, by completing these steps:

1. Go to the Subscriptions module in the Connect Distributor Portal and use the available filters to find the subscription.

2. Click the asset ID, expand the Actions menu and click Renew.

   

3. Follow the wizard steps and click Create Renew Request.

4. The connector will automatically approve the request if the status is 1004 and MANUAL_RENEWAL is available.

Notes and Limitations

• This feature only applies to Adobe VIP Marketplace subscriptions.

• Late Renewals are constrained by Adobe’s own grace window and rules. Once Adobe decommissions the subscription, renewal is no longer possible.

• If auto‑renew is on and the subscription is already active (1000), the renewed CloudBlue subscription will not generate an additional Adobe renewal order.