Microsoft Customer Transaction Readiness

Overview

Microsoft customers are commercial entities that manage their relationship with Microsoft through an Azure Active Directory (AAD) tenant. Each tenant is uniquely identified by a TenantID (GUID) and a Tenant Name within the Microsoft Cloud Infrastructure namespace.

A Microsoft customer may be eligible to transact across multiple Microsoft programs, including the Cloud Solution Provider (CSP) program. However, eligibility must be validated at the time a shopping cart is created. This validation may depend on the customer profile, acceptance of terms, and/or required authorizations.

Scope

Program	Cloud Solution Provider (CSP)
Platform	New Commerce Experience (NCE)
Geography	Worldwide except China and embargoed regions
Products	All
Offers	All
Partners	All
Customers	All

Customer Creation Eligibility

A Microsoft customer AAD tenant can be created independently or during the first transaction in a Microsoft program. CloudBlue enhances this process by combining customer creation with the initial CSP fulfillment request.

Organizational TaxID

In certain jurisdictions, Microsoft is required to collect an Organizational Tax ID, typically issued by a local authority. Once captured during customer creation, it does not need to be included in subsequent fulfillment requests.

• Validation: Tax ID format (RegEx) varies by jurisdiction.

• Rejection Scenarios:

  • Error code 600002 is frequently accompanied with an error message that gives further details, and is commonly due to a lack of agreement between the customer profile address and the TaxID region. It applies to Microsoft customers in:

    • Armenia (AM)

    • Azerbaijan (AZ)

    • Belarus (BY)

    • Brazil (BR)

    • Hungary (HU)

    • India (IN)

    • Iraq (IQ)

    • Kazakhstan (KZ)

    • Kyrgyzstan (KG)

    • Moldova (MD)

    • Myanmar (MM)

    • Poland (PL)

    • Russia (RU)

    • Saudi Arabia (SA)

    • South Africa (ZA)

    • South Sudan (SS)

    • Tajikistan (TJ)

    • Thailand (TH)

    • Türkiye (TR)

    • Ukraine (UA)

    • United Arab Emirates (AE)

    • Uzbekistan (UZ)

    • Venezuela (VE)

    • Vietnam (VN)

  • Error Code 600049 commonly denotes that a TaxID is not provided when required. It is not frequently accompanied by any error message and it applies to Microsoft customers in:

    • Armenia (AM)

    • Azerbaijan (AZ)

    • Belarus (BY)

    • Hungary (HU)

    • India (IN)

    • Kazakhstan (KZ)

    • Kyrgyzstan (KG)

    • Moldova (MD)

    • Russia (RU)

    • Tajikistan (TJ)

    • Uzbekistan (UZ)

    • Ukraine (UA)

    Shopping Cart Eligibility

    CloudBlue evaluates CSP fulfillment request eligibility at the time of submission, regardless of how the customer was created. It uses Dynamic Order Validation (DOV) to pre-check Microsoft acceptance, resulting in high first-pass success rates.

    • If Microsoft rejects a shopping cart, the issue is flagged with guidance for remediation. The cart cannot be submitted until resolved.

    • If Microsoft rejects a fulfillment request, CloudBlue is not involved in the decision. Disputes or technical issues must be raised via a Microsoft Service Request.

    Use Cases

    Below you can find a use case that Microsoft Partners or Marketplace Operators may encounter:

     

    Microsoft Error	Meaning	Recommended Action
    There are no availabilities for country <<XX>>, Product <<OfferID>>, Sku <<SkuID>> and segment <<Segment>> where The country is expressed as an ISO 2-character country code. The segment is MCI Commercial, MCI Education, MCI Nonprofit, GCC Government.	The Microsoft Customer AAD tenant is not eligible for the requested NCE offer. This is a Microsoft business policy decision. CloudBlue passed through Microsoft’s reasoning without modification.	Verify that the customer's billing country is supported by the offer.Microsoft may have country-specific offers within a single authorized region. If the marketplace operator is supporting the whole authorized region, there may be two or more functionally equivalent offers in the same marketplace that vary by country. Check if the marketplace operator has a functionally equivalent offer with matching country availability. Ensure the customer meets the required segment qualification (e.g., Commercial, Education, Nonprofit, Government). If not, select an offer with a matching customer segment qualification. All MCI customers may order non-qualified commercial offers. If eligibility is met but the request is still rejected, open a Microsoft Service Request via Partner Center.