Putting Subscription on Hold

Similarly to account, there are three types of hold for a subscription:

• Administrative Hold. Putting a subscription on administrative hold results in stopping its service, blocking incomplete orders processing and placing new orders operations.
• Credit Hold. Putting a subscription on credit hold results in stopping a subscription service. Operations related to customer orders (i.e., processing incomplete ones and placing new orders) will be blocked.
• Credit+Administrative Hold. Combination of two statuses.

Note: if an account is put on any hold from described above, all subscriptions that belong to this account are also put on hold. If an account is released, all its subscriptions are released. A subscription is also can be put on hold individually, as described below. If OA Billing is integrated with OA Operations, the subscription in OA Operations gets the Disabled status.

Three types of hold are introduced for a subscription only following an account hold statuses. Account can be put on or released from Administrative Hold only manually. Credit Hold can be set for an account automatically by the daily billing process. Subscriptions are put on hold and released automatically together with the account, no matter how the account was put on hold manually or automatically. Thus, subscriptions are put on or released from the type of hold that has been set for account.

For example, a subscription was put on Credit Hold, then its account was put on Administrative Hold. The subscription status automatically became the Credit+Administrative Hold and other account subscriptions are put on Administrative Hold. When the account is released from the Administrative Hold, the subscription stays on Credit Hold and other account subscriptions are get to the Running status.

Note: If subscription is put on Administrative or Credit hold manually, it will stay in that status, except for the following cases:
- The product feature Prepaid OACI is activated, and the customer's balance is positive.
- The option Put on hold automatically is activated in the customer class, and account is released from the same type of hold by Daily Billing Process.

You can put on hold only subscriptions that have the Running service status.

To put a subscription on hold:

1. Go to Operations > Customers; the list of your customers appears on the screen.
2. Select a customer whose subscription you want to put on hold. To do this, click on the respective link in the Account ID or in the Account Name column. Properties of the selected customer account appear on the screen.
3. Switch to the Subscriptions tab. The list of the customer's subscriptions appears on the screen.
4. Select subscription by clicking on the respective link in the ID or Plan column. Properties of the selected subscription appear on the screen.
5. Click the button to put a subscription on hold:

• Put On Hold. Put subscription on Administrative Hold.
• Put On Credit Hold. Put subscription on Credit Hold.

• Note: You can put on hold only those subscriptions that have the Running service status.

The subscription status becomes hold immediately – Service Status changes to Stopped in several minutes. This means that customer is no longer able to use the subscription services until the subscription is activated.