To configure the subscription destroying settings, you can enable one of these options:
- Destroy Service on Cancel – In this case a subscription is destroyed right on its cancellation.
- Destroy Service after Hold Period – In this case a subscription data is destroyed after a certain period of time.
Note: You might want to use this function to prevent accidental deletion of customers data.
When canceling a subscription, the subscription statuses processing depends on the following settings:
- If the Destroy Service on Cancel option is set to Yes, the subscription status turns to Terminated and the subscription services are destroyed immediately.
- If the Destroy Service on Cancel option is set to No, the subscription services handling depends on the Destroy Service after Hold Period option settings:
- If Destroy Service after Hold Period is set to Yes, the subscription data is retained on hold for the specified hold period and then all the services are destroyed. The subscription status correspondingly turns to Cancelled and then to Terminated in this case.
- If Destroy Service after Hold Period is set to No, the subscription status remains Cancelled.
Read this section to learn how to handle the subscription destroying options.