For a provider, releasing a customer account from credit hold (that is, unlocking the account) may be reasonable in some cases. Consider the following examples:
- An account has an overdue invoice, account is on credit hold and a payment is on the way. It is reasonable to release account from hold before the payment is actually received.
- An account is a VIP, and it is reasonable to keep this account from putting on credit hold.
When releasing an account from credit hold, the provider has a choice of the two options:
- Release from Credit Hold (default policy) – in this case, the account remains unlocked until next daily billing process. Depending on the account balance at the moment of daily billing, the account may be put back on credit hold if its balance does not comply with credit terms.
- Temporarily release from credit hold (put back on hold after specified date) – this option grants a fixed number of days for a customer account to pay its debt. The account remains unlocked until the specified date. After that date, the account may be put back on credit hold by daily billing process if its balance does not comply with credit terms.
Note: When an account is released from hold, all its subscriptions are released from the hold as well. In case when the account is put back on credit hold due to its balance does not comply with credit terms again, all released subscriptions of the account are also to be suspended.
Only eligible personnel – who is granted with the ACCOUNTS_RLS_CR_HOLD privilege – can release an account from credit hold.
All the details of release from hold cases are logged – who, when and the reason for it. The history of release account actions can be viewed at the respective tab (Account Status History) in the details of that account.