After subscription period is over, the subscription expires and is put on hold or destroyed. Customers might want to continue using the subscription. A subscription can be renewed either manually or automatically. To avoid unpleasant interruption of provided services, it is better to configure subscriptions for automatic renewal (see the Configuring Subscription Auto Renewal subsection earlier in this chapter). However, if for some reason the subscription auto renewal option is disabled, you are able to renew the subscription manually.
To renew a subscription:
- Open Operations > Subscriptions. The list of available subscriptions appears on the screen.
- Select a subscription you want to renew. To do this, click on the respective link in the ID or in the Subscription Name column. Properties of the selected subscription appear on the screen.
- Click Renew Subscription. The renewing subscription wizard starts. The list of available subscription periods appears on the screen.
- Select desired subscription period by choosing respective option button to the left of the Duration column.
- If you have a promotion code, type it next to the selected period in the Promotion Code column to get a discount.
- Click Renew. Details of the renewal order appear on the screen.
- Consider the order details and ensure that everything is right. When finished, click Place Order.