This is one of the scenarios in which a customer downgrades one of the services they use and the system delays the processing of the downgrade order until the next billing date to gather the necessary usage statistics and issue an invoice that will not need future corrections. The capability to delay the processing of such orders is configurable. For more detail see Configuring Delayed Processing of Orders with Downgrade Items. For the full list of such scenarios see List of Delayed Downgrade Scenarios and How Subscriptions and Delayed Orders Are Affected.
Note: This scenario is valid for all the available billing models in Billing: Charge Before Subscription Period, Charge Before Billing Period, and Charge After Billing Period. For more information see Billing Models. The example below is for the Charge Before Billing Period billing model.
This is an example of the Downgrading Resource and Canceling Subscription scenario, where you place a change order to downgrade some resource and then cancel the subscription.
Preconditions:
See Preconditions from Scenario 1. Downgrading Resource or Scenario 2. Downgrading Resource and Purchasing or Upgrading Another Resource.
Assumptions:
There are no open Change Orders placed for the subscription.
Scenario:
- Follow Scenario 1. Downgrading Resource or Scenario 2. Downgrading Resource and Purchasing or Upgrading Another Resource to create a change order with a downgrade item.
- From PCP go to Operations > Subscriptions. Click the subscription from Scenario 1 or Scenario 2 above.
- Click Cancel Subscription. After the cancellation order is processed and completed, switch to the Orders tab. All the change orders, including the respective change order to downgrade a resource from Scenario 1 or Scenario 2 above, are canceled.