You may need to transfer a subscription from one customer to another in the following cases:
- A customer’s department spins out from the mother company to become a separate firm.
The customer asks the vendor to move some of the subscriptions to a new account. Alternative case is when two customers merged their businesses and ask vendor to move all subscriptions to a single account.
- A provider’s/reseller’s sales representative has created a subscription under a wrong customer account by mistake and needs to move the subscription to the right account.
Another scenario is when a customer has mistakenly created a separate account when trying to buy additional subscription in End-Customer Marketplace. The customer asks vendor to merge two accounts.
- A "real" end-customer wants to move out of its Pseudo-reseller / Web Developer.
The to-be customer creates a separate customer account with vendor and asks to move all its subscriptions to this account.
- Internal Domain Transfer.
Two customers agreed to transfer domain ownership from one customer to another. They ask the vendor to move the DNS hosting subscription and the domain to a new account then change ownership directly at the registrar and sync domain contacts in Billing.
- A customer changes its legal name.
The customer asks the vendor to change the registration name displayed in invoices. The vendor creates a new customer account and moves all subscriptions to that account.