Synchronizing Between Reseller Marketplace and Xero

Synchronizing between Reseller Marketplace and Xero allows a reseller to process order placement and invoicing within the two systems more efficiently.

After the initial integration of Xero with Reseller Marketplace, synchronization tasks are created for every active customer subscription. When a new subscription is provisioned or a change in a subscription occurs, a corresponding task is created for synchronization between Reseller Marketplace and Xero. These tasks are created after clicking Check Changes to update a task list.

Note: If no tasks were created after clicking Check Changes, orders that are no older than one month will be processed. If tasks exist, orders after the creation date of the last task will be processed.

In Ignored Tasksyou can find listed the tasks that are not included for synchronization between Reseller Marketplace and Xero, the reason why they are ignored, the date and time when they were ignored and the option to unignore tasks individually or in bulk.

Supported Subscription Synchronization Scenarios

Subscriptions with the following configurations are supported for synchronization between Reseller Marketplace and Xero:

Scenario	Order Type	Billing Model	Fee	Notes for Price Source Selected
New sale	Sales Order	Charge Before Billing Period	Plan Setup Resource Setup Plan Recurring Resource Recurring	Cloud Marketplace: The price is received from the CBC order detail. Xero: The price is received from the Xero product catalog. Note: If Align Billing Period with Statement Day is enabled, for recurring fees the price is received from the CBC order detail.
Resource upgrade or downgrade	Change Order	Charge Before Billing Period	Resource Setup Resource Recurring	Cloud Marketplace: The price is received from the CBC order detail. Xero: The price is received from the Xero product catalog.
			Resource Downgrade	Cloud Marketplace: The price is received from the CBC order detail. Xero: The price is received from the CBC order detail.
Existing subscription	Billing Order	Charge After Billing Period	Plan Recurring Resource Recurring Resource Overuse Resource Recurring Refund	Cloud Marketplace: The price is received from the CBC order detail. Xero: The price is received from the Xero product catalog. Note: If a subscription is billed for a partial period, for recurring and refund fees the price is received from the CBC order detail.
Subscription cancellation	Cancellation order	Charge Before Billing Period	Cancellation Fee Resource Overuse Resource Recurring Refund Resource Setup Refund Plan Recurring Refund Plan Setup Refund	Cloud Marketplace: The price is received from the CBC order detail. Xero: The price is received from the CBC order detail.
Resource usage	Billing Order	Charge After Billing Period Charge Using External Rating	Resource Overuse Resource Recurring	Cloud Marketplace: The price is received from the CBC order detail. Xero: The price is received from the CBC order detail.

Related Topics

• Billing Models