Adobe Promo Offers and Intro Offers
When placing an order for promo or intro offers, the corresponding SKUs must be entered in the Offer SKUs field during the purchase process. If more than one promo or intro offer SKU is provided, they must be separated by commas. The SKUs provided must include the suffix identifying the discount level, the intro or promo offer, and the billing term.
For example, 65325080CA01012,65324907CA01012
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Intro offer example: 65325080CA01012 (where 01 is the discount level used by default, 0 identifies an Intro offer and 12 is the billing term)
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Promo offer example: 65325080CA01112 (where 01 is the discount level used by default, 1 identifies a promo offer and 12 is the billing term)
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Promo offer example 65325080CA01212 (where 01 is the discount level used by default, 2 identifies a promo offer and 12 is the billing term)
Note: The SKUs provided in the Offer SKUs field must correspond to offers you added to the shopping cart.
Limitations of Adobe Intro Offers
Adobe Intro offers (INTRO - FYF) allow customers to obtain a discounted price until the next renewal. When offers are renewed, the regular pricing is applied to the offers.
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Intro offers and standard offers cannot be purchased in the same request; they can only be ordered separately.
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Intro offers can be applied to licenses and consumables, but not to stock credit pack SKUs. However, this is configurable and could be changed at any time if necessary.
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Intro offers cannot be given in an extended term. Accounts with extended terms cannot purchase Intro offers.
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Intro offers do not count towards volume discounts. When calculating volume discounts, only standard offers will be considered. However, the volume discount calculated from the standard offers will be applied to intro offer SKUs.
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Intro offers do not support 3YC and do not count towards 3YC discounts. For 3YC to be applied for a customer, the minimum commitment quantity must be met after subtracting the intro offers from the total amount.
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Intro offers will follow the existing rules for Adobe subscriptions: They can only be downsized at renewal when they are converted to standard offers.
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Intro offer subscriptions can be upsized and will be co-termed with the current subscription. If no co-term is set, it will be as per the intro offer plan.
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Purchasing Intro offers is allowed when:
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The customers have no previous Adobe orders or their first order is not older than 1 year.
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A previous order for the same SKU in its standard version does not exist.
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Canceled or expired orders for the SKU (either Standard or Intro) do not exist.
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Parameters used to Track Intro Offers in Connect
| Parameter ID | Parameter Name | Phase | Description |
|---|---|---|---|
| cb_offer_skus | Adobe Intro & Promo Offer IDs | Ordering | Ordering parameter used to specify the intro or promo offers to be purchased. If several SKUs are provided, they must be separated by commas. |
| cb_price_level_hint_draft | Price Level Hint - draft | Ordering | JSON object that is used by CloudBlue Commerce to determine the price of each item in the order, during the draft validation. |
| cb_price_level_hint_final_object | Price Level Hint - Final | Fulfillment | JSON object that is used by CloudBlue Commerce to determine the price of each item in the order, during the fulfillment process. |
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