Adobe Promo Offers and Intro Offers

System Requirements

To support Adobe Intro and Promo offers, ensure the following system versions are in place:

• CloudBlue Commerce: 21.21 or later

• Rating Engine: 1.35 or later

• Price Manager: 1.6.621 or later (must be in production mode)

• Product Lifecycle Management: 3.3.1955 or later

• UX1 Marketplace: 9.2 or later

• UX1 Subscription Management: 5.14 or later

Important: This feature is disabled by default. Contact your CloudBlue Technical Account Manager to enable it in your marketplaces.

Limitations of Adobe Intro Offers

Adobe Intro and Promo offers (INTRO - FYF) provide discounted pricing until the next renewal. Upon renewal, standard pricing applies.

Key Limitations:

• Separate Orders: Intro offers and promo offers cannot be combined in the same order with standard offers.

• Applicability: Intro offers apply to licenses and consumables, but not to stock credit pack SKUs.

• Extended Terms: Not available for accounts with extended terms.

• Volume Discounts: Intro offers and Promo offers do not count toward volume discounts calculation, but volume discounts from standard offers will be applied to Intro SKUs.

• 3YC Support: Intro offers and Promo offers do not count toward fulfilling Adobe 3YC minimum commitment quantity requirements. For 3YC to be applied for a customer, the minimum commitment quantity must be met after subtracting the intro offers from the total amount.

• Subscription Rules:

  • Can be downsized at renewal when converted to standard offers.

  • Can be upsized and will be co-termed with the current subscription (or follow the intro offer plan if no co-term is set).

Order Placement

1. Contact CloudBlue to ensure that the Intro/Promo offers feature is enabled in your marketplace.

2. Review the key limitations described above and verify the eligibility criteria:

   • The customer has no previous Adobe orders or their first order is not older than 1 year.

   • A previous order for the same SKU in its standard version does not exist.

   • No canceled or expired orders exist for the same SKU (standard or intro).

3. Place an order bearing in mind the following points:

   • When placing an order for promo or intro offers, you must enter the corresponding SKUs in the Offer SKUs field during the purchase process. If multiple SKUs are provided, separate them with commas. For example: 65325080CA01012,65325080CB01112

   • Each SKU must include:

     • Base offer ID

     • Discount level

     • Offer type identifier (Intro or Promo)

     • Billing term

     Example SKUS

     • 65325080CA01012 (Intro offer)

     • 65325080CB01112 (Promo offer)

     • 65325080CC01212 (Promo offer)

     Base Offer ID Example

     • 65325080CA

     SKU Breakdown

     • CA = Commercial

     • CB = Education

     • CC = Government

     • 01 = Default discount level

     • 0 = Intro offer identifier

     • 1, 2, 3... = Promo offer identifier

     • 12 = Billing term

4. To track pricing, you can use the cb_price_level_hint_final_object parameter, as this will reflect the applied price during fulfillment.

Important: The SKUs entered must match the offers added to the shopping cart.

Parameters used to Track Intro Offers in Connect

Parameter ID	Parameter Name	Phase	Description
cb_offer_skus	Adobe Intro & Promo Offer IDs	Ordering	Ordering parameter used to specify the intro or promo offers to be purchased. If several SKUs are provided, they must be separated by commas.
cb_price_level_hint_draft	Price Level Hint - draft	Ordering	JSON object used during draft validation by CloudBlue Commerce to determine the price of each item in the order.
cb_price_level_hint_final_object	Price Level Hint - Final	Fulfillment	JSON object used during fulfillment by CloudBlue Commerce to determine the final price of each item in the order.