Managing Adobe VIP Marketplace Subscriptions with a 3-year Commitment (New Custom UI)
How to turn off auto-renewal
In the case of Adobe VIP Marketplace subscriptions with a 3-year commitment, auto-renewal is enforced for the first two cycles. Disabling auto-renewal is only possible during the last cycle of the 3-year contract. To disable auto-renewal, complete the following steps:
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Log in to the control panel as a reseller.
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Click Customers > Subscriptions and find the customer and the subscription.
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Click the subscription name and turn off the Auto-renew toggle.
How to cancel a subscription with a 3-year commitment on Adobe VIP Marketplace
Important: Canceling a subscription is not a recommended procedure. To obtain additional information about the cancellation of subscriptions, see the following article: Managing Adobe Products on the CloudBlue Marketplace: Order Returns, Upsizing, Downsizing
Adobe subscriptions with a 3-year commitment can be canceled with the following limitations:
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If an order is placed for an Adobe subscription with a 3-year commitment and customers wish to cancel it, they must do so within 14 days of the purchase date.
Note: If the subscription licenses were purchased in different orders and you want to return just one of them, you will be able to do it if the number of licenses in the remaining order is not below the minimum commitment.
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If you have an Adobe subscription with a 3-year commitment (3YC), you will be unable to cancel, void, or return it beyond 14 days from the date of your initial order. Once this initial commitment is enforced, there will be no early cancellations or returns, and you will be unable to decrease the number of licenses below the quantity that was initially agreed upon. You will be locked into the agreement for the entire length of the subscription.
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After the 14-day window has closed, cancellation can only be performed in the final year of the 3YC term.
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If you purchase additional licenses during the 3-year term, you can return them within 14 days of the purchase.
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Once you cancel your Adobe Cloud products, it will not be possible to revert the cancellation in the Cloud Marketplace.
Important: In cases of renewal date misalignment between Adobe and the Cloud Marketplace, always refer to the Renewal Date specified on the Adobe platform, as that will be the valid date for all business purposes.
To cancel a subscription, complete the following steps:
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Log in to the control panel as a reseller.
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Click Customers > Subscriptions and find the customer and the subscription.
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Click Cancel Subscription.
Managing 3-Year Commitments Without an Order
You can now enroll an Adobe customer in the 3-Year Commitment (3YC) program, or update an existing commitment, without needing to place a purchase or change order.
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Navigate to the UX1 control panel and click Customers > Subscriptions.
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Select the target Adobe subscription.
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Click the new 3-Year Commitment button. This opens a dedicated management interface where you can view:
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Current commitment: Displays the 3YC status, start and end dates, and the current minimum licenses and consumables.
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Pending request at Adobe: Shows any active requests and the CloudBlue Commerce sync status.
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Current Adobe renewal quantities: Displays the customer's current license and consumable counts alongside the marketplace 3YC minimum quantities.
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In the Update minimums panel, adjust your Minimum licenses or Minimum consumables. The interface provides a real-time validation checklist to ensure criteria are met (e.g., verifying 3YC is enabled on the marketplace, confirming the customer is not LGA or an Extended Terms customer, and checking that there are no pending requests on the subscription).
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Submit your enrollment or update request directly. Adobe must accept the request; until then, a change request stays pending on the subscription.
Auto-Renew for Consumables
For customers subscribed to a 3YC license program who purchase additional consumables, standard 1-year auto-renew management is allowed for the consumables subscription as long as the customer is not actively committed to a consumables 3YC.
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