FAQs

When a Provider moves from the Direct distribution model to the Indirect distribution model and becomes a Reseller under another Provider, how does it impact the visibility of their sub-accounts for customers in the GCP Console as well as Google's BigQuery data warehouse?
When do Indirect Resellers receive invoices?
Why does an order appear to be in “Pending” status?
What should be done if a purchase order is stuck and shows the following error: "The Customer's street address is empty. Please update the Customer's full address."?
What should be done if a purchase order is stuck and shows the following error: "Invalid parent name 'accounts/CXXXXXXXX/customers/'"?

When a Provider moves from the Direct distribution model to the Indirect distribution model and becomes a Reseller under another Provider, how does it impact the visibility of their sub-accounts for customers in the GCP Console as well as Google's BigQuery data?

When moving to the indirect distribution model as an Indirect Reseller under another Provider, the new customer sub-accounts are provisioned under the umbrella of the main Provider's Billing Account. For this reason, the Reseller's customer projects must be moved as new sub-billing accounts provisioned under the Provider's organization.

Once provisioning is complete, the Reseller is given access as a Billing Account Administrator to the new sub-billing accounts. The Reseller is then able to view usage and cost reports, through the GCP Console, for individual customers only based on sub-billing accounts. Google does not provide a consolidated cost reporting for all the customers of a Reseller.

Also, a Reseller's customer data is exported as part of the Provider's BigQuery data. Resellers cannot do BigQuery data exports directly from Google for their customers' usage and cost data as Google does not provide individual BigQuery data sets for Indirect Resellers.

When do Indirect Resellers receive invoices?

Even though GCP customer invoices for a certain calendar month's billing period are generated on the 8th of the following month, Indirect Resellers receive all the invoices for their customers on their designated "invoice date".

It may so happen that an Indirect Reseller on a Marketplace can have multiple customers transacting for multiple products. For instance, customer A might transact for GCP while customer B might transact for Azure. Customer A's GCP invoice is generated on the 8th of each month for the previous month's billing period; however, Customer B's Azure invoice may not be generated on the 8th but instead, let's assume, is generated on the 10th of each month.

If the Reseller's designated "invoice date" is the 16th of each month, then that is the date on which the Reseller will get the invoice for both customers A and B.

Why does an order appear to be in “Pending” status?

There could be two main reasons for this:

The back-end processor picks up orders every 5 minutes and tries processing them. Please wait for at least 5 minutes after a new order is placed or after any order information is updated, allowing for enough time for the back-end processor to do its job.
If it is the very first order placed for a Reseller, the Reseller needs to provide additional information before the order can be processed. Please navigate to the sales order and open the activation form to fill out the required details.

Note: If the order is still "Pending" after performing the steps above and checking the Troubleshooting guide, please contact your Account Manager to submit a support ticket.

What should be done if a purchase order is stuck and shows the following error: "The Customer's street address is empty. Please update the Customer's full address."?

The Distributor must log in to the Partner Sales Console panel and add the customer's full address from the settings as shown below.

What should be done if a purchase order is stuck and shows the following error: "Invalid parent name 'accounts/CXXXXXXXX/customers/'"?

This is occurring because an incomplete Google Workspace order exists with the same Domain Name used for GCP ordering. The incomplete Google Workspace order is blocking the processing of the GCP order. It is advised to first complete the Google Workspace order which will lead to the GCP order being automatically fulfilled subsequently.