Order Process as an End-Customer

Introduction - Who May Place Microsoft NCE Orders

Microsoft designed the Cloud Solution Provider (CSP) channel to be exclusively a partner-led field motion. CloudBlue customers are Microsoft partners transacting in the NCE Partner-led Channel, for which CloudBlue provides API integration offering.

For this CSP partner-led field motion:

• Microsoft provides Partner Center APIs for partners to use.

• Microsoft expects that only Microsoft partners are placing orders.

• Microsoft never expects Microsoft customers to place orders.

Therefore, CloudBlue cannot integrate to provide Microsoft-sanctioned journeys for customer self-service.

CloudBlue has developed a value-adding capability for Microsoft partners using CloudBlue Commerce to employ a Customer Control Panel (CCP) that permits a Microsoft customer to self-serve order under the authority of the registered Microsoft partner. Microsoft will believe that the order was placed by the Microsoft partner and will not detect that it was actually entered by a registered Microsoft customer.

CloudBlue Commerce partners employing this value-adding capability should carefully observe the following:

• Microsoft does not recognize or support this capability and may, at any time and without consultation with you, make changes to CSP partner-led field channel that may degrade the experience, or make it unfit for your business purposes.

• CloudBlue is maintaining this capability on a best-effort basis and attempts to make it look as good as possible, but cannot work around the requirements and constraints imposed by Microsoft intentionally by design.

If you cannot accept this situation, you should not deploy or enable Customer Control Panel (CPP) for Microsoft SaaS products.

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In this section you will find a step-by-step walk-through of the order process as an end customer.

1. Log in to the Marketplace and select the Microsoft NCE Catalogue.

   

2. Click the NCE Microsoft 365 (Commercial) tile.

   

3. Look for the service plan that you would like to purchase and click Add to Cart.

   

4. Click on the cart to review your order and click Next.

   

5. You can choose to create a new Microsoft CSP account or use an existing Microsoft CSP account.

6. In this example we will use an existing Microsoft CSP. Select Use an existing Microsoft CSP account. Click Next.

7. Only if you have not established a relationship with the partner, it will be necessary to establish such relationship first. To do this, click the here link to go to the Microsoft control panel for customers and accept the partner relationship. Then, return to the purchase wizard and set the field Confirm if the customer partner authorization is done to Yes to confirm that the partner relationship has been accepted.

   

8. Enter the primary domain name of the existing Microsoft CSP account in the following format mytenantdomain.onmicrosoft.com. Only in an indirect sales model will you be asked to confirm the Partner of Record Attestation. Additionally, depending on the selected offer, you may be asked to confirm the Offer Attestation. Click Next.

9. Microsoft requires that the Terms and Conditions between Microsoft and Microsoft customers, known as the Microsoft Customer Agreement (MCA), must be valid at the time of placing an order. If the MCA has never been accepted, or Microsoft has expired or revoked a previously valid MCA, then value-adding orders cannot be placed.

   • If the MCA is valid, CloudBlue will not request any input about MCA.

   • If the MCA is not valid, CloudBlue will present an input request for the Microsoft partner to attest that they have presented the MCA to the Microsoft customer and that the Microsoft customer has agreed to this version of the MCA.

   As Microsoft does not support customer self-order in the partner-led field channel, there is no method for Microsoft customer to agree to MCA in the partner-led field channel.

   If the Microsoft partner does not wish to have the MCA partner attestation request displayed to the Microsoft customer, then the Microsoft partner may complete the following actions:

   • Invite the Microsoft customer to accept the MCA from inside their private Microsoft customer AAD tenant before placing an order. Once Microsoft validates the MCA, no further requests will be made within the value-adding order journeys.

   • Go to Microsoft Partner Center to attest to MCA acceptance by the Microsoft customer. Once Microsoft validates the MCA, no further requests will be made within the value-adding order journeys.

   • Choose to not use the Customer Control Panel (CCP) for Microsoft products with Microsoft customers.

10. Specify if the customer is qualified as a state-owned entity. If this is the case, select the State Owned Entity checkbox. Otherwise, select None. Click Next to continue.

    Note: Only if you are purchasing a Microsoft Education offer, you will have to specify the education segment (K12 or Higher Education). Only existing customers can be qualified to purchase Education offers.

11. In the Review Order screen, once you have reviewed your order and read the Terms of Service, select the checkbox to confirm that you agree to the terms. Then, click Buy to place the order.

    

     

    When the subscription is provisioned, the customer will be able to see the subscription details in the Customer Control Panel, along with a link and the password that can be used to log in to Microsoft Portal. Additionally, customers will also find the Approved Partner Roles button, which will allow them to check if there are roles pending approval. If an approval is necessary, they will be redirected to Microsoft Admin Portal where they will be able to approve the request. This may be necessary if new roles have been added by the provider or if the admin relationship has expired, for example. For more information about GDAP, refer to the Requesting a Granular Admin Relationship with Customers (GDAP) section.

Note: To obtain information about the Microsoft customer eligibility and the organizational tax ID, see the Microsoft Customer Transaction Readiness.