Order Process as an End Customer (Legacy)

Introduction - Who May Place Microsoft NCE Orders

Microsoft CSP Channel and CloudBlue Integration

Microsoft’s Cloud Solution Provider (CSP) program is designed as a partner-led field motion. Under the New Commerce Experience (NCE), Microsoft provides Partner Center APIs specifically for partners to manage transactions. Consequently, Microsoft’s architecture expects orders to be placed exclusively by the partner, not the end customer.

CloudBlue Customer Control Panel (CCP)

To enhance the partner experience, CloudBlue offers a value-added Customer Control Panel (CCP). This allows end customers to initiate orders under the authority of the registered Microsoft partner. From Microsoft’s perspective, these transactions appear as partner-initiated, ensuring technical compatibility with the CSP model.

Important Considerations for Partners:

• Microsoft Supportability: Because this self-service journey is a CloudBlue-specific enhancement, Microsoft does not officially recognize or support it. Microsoft may update the CSP channel at any time, which could impact the functionality of the CCP.

• Best-Effort Maintenance: CloudBlue maintains this capability on a best-effort basis. While we strive for a seamless experience, we cannot override constraints intentionally designed by Microsoft.

• If you cannot accept this situation, you should not deploy or enable Customer Control Panel (CPP) for Microsoft SaaS products.

---

In this section you will find a step-by-step guide to placing orders as an end customer.

1. Log in to the Marketplace and select an NCE Microsoft NCE Catalog.

   

2. Click the NCE Microsoft 365 (Commercial) tile.

   

3. Look for the service plan that you would like to purchase and click Add to Cart.

   

4. Click on the cart to review your order and click Next.

   

5. You can choose to create a new Microsoft CSP account or use an existing Microsoft CSP account.

6. In this example we will use an existing Microsoft CSP account. Select Use an existing Microsoft CSP account. Click Next.

7. Only if you have not established a relationship with the partner, it will be necessary to establish such relationship first. To do this, click the here link to go to the Microsoft control panel for customers and accept the partner relationship. Then, set the field Confirm if the customer partner authorization is done to Yes to confirm that the partner relationship has been accepted.

   

8. Enter the primary domain name of the existing Microsoft CSP account in the following format mytenantdomain.onmicrosoft.com.

9. In an indirect sales model, you may be asked to confirm:

   • Partner of Record Attestation

   • Offer Attestation (depending on the offer)

10. Microsoft Customer Agreement (MCA) Requirements.

    Microsoft requires a valid Microsoft Customer Agreement (MCA) at the time of order placement.

    • If the MCA is valid, no action is required.

    • If the MCA is invalid or missing, CloudBlue will prompt the Microsoft partner to attest that:

      • The MCA has been presented to the customer.

      • The customer has accepted the current version.

      Note: Microsoft does not support customer self-ordering in the partner-led model. Therefore, customers cannot directly accept the MCA in this context.

    To avoid displaying the MCA attestation prompt to customers, the Microsoft partner can:

    • Invite the customer to accept the MCA within their Microsoft AAD tenant before placing the order.

    • Attest to MCA acceptance via the Microsoft Partner Center.

    • Choose not to use the CCP for Microsoft products.

    Specify if the customer is qualified as a state-owned entity. If this is the case, select the State Owned Entity checkbox. Otherwise, select None. Click Next to continue.

    Note: Only if you are purchasing a Microsoft Education offer, you will have to specify the education segment (K12 or Higher Education). Only existing customers can be qualified to purchase Education offers.

11. In the Review Order screen, once you have reviewed your order and read the Terms of Service, select the checkbox to confirm that you agree to the terms. Then, click Buy to place the order.

    

     

12. Once provisioned, the customer can:

    • View subscription details in the Customer Control Panel.

    • Access the Microsoft Portal using the provided link and password.

    • Use the Approved Partner Roles button to check for pending role approvals.

    Note: If approval is needed (e.g., due to new roles or expired admin relationships), the customer will be redirected to the Microsoft Admin Portal. For more information, refer to the section: Requesting a Granular Admin Relationship with Customers (GDAP).

Note: To obtain information about the Microsoft customer eligibility and the organizational tax ID, see: Microsoft Customer Transaction Readiness.